Zales

I found that Zales has little if any respect for their customers. Yes we are in a difficult time, but the lack of information as to hours is inexcusable. I check online for store hours. It shows the store will open at 10am. I arrive to learn that the mall, they are in, doesn’t open until 11am. I called the listed phone number for the store, no answer. I wait the hour. At 11am I go in to learn the the store doesn’t open until 12pm. A total waste of two hours. Yes it would cause Zales an effort to post the correct hours. But if that is what a quality business that wants a good customer relationship would do. I guess that’s beyond Zales comprehension.

This was my very first time stepping foot into a jewelry store. You can probably imagine how overwhelming that in itself was on top of being inexperienced with jewelry. Vicki was the woman who completely put my mind at ease. She was so friendly and very understanding of our budget. Vicki went above and beyond, showing me various pieces of jewelry. Along with even calculating the 20% off discount on every piece I was considering just to ensure she kept me within my price range. I am honestly blown away! Thank you so much for everything you did for us Vicki! I am eternally grateful and can’t wait for the phone call to come pickup my promise ring!!

We absolutely would recommend zales! Especially the one in Manchester NH. Shane is one of the best salesman ever! He made our experience fun, painless and educational. We highly recommend asking for Shane! He definitely was able to help us very well especially under these hard times with covid. Thanks Shane and Zales.

Such a pleasurable experience! Our helper Shane was very knowledgeable and listened to what we wanted and catered to that perfectly!

Over priced lack of quality