Safeway Pharmacy

I called the Safeway in the Highlands and talked with Steve. I asked him if I could refill my prescription. Steve mentioned he could not refill my prescription because it was a controlled substance. I was confused because at other Safeway's I never had this issue, especially since I had one refill to be refilled. In return, Steve said he could send a message to my doctor. I kindly responded that it would be great! For some reason, I did not believe he would call or message my doctor. Sure enough, no one from Safeway had done either of the two. My doctor sent in my prescription to be filled today. I called back again, talking with Steve, the Pharmacist! He told me the medicine is too early to be filled! I was confused because my doctor just sent in a new prescription to be filled. We argued back and forth about filling the prescription. He was going to cancel my prescription when I told him I would call my doctor to see if he could change the location on the refill. Steve eventually hung-up without letting me explain myself. I had to call back yet again! This time I let him know he cannot cancel my order unless I ask him to. I asked multiple times to please let me speak with someone else besides him. In return, he kept saying he was the only person I could talk to about my frustration. I hope Steve is having a bad day and not like this all the time!

I will never use another pharmacy. Small staff that provides EXCELLENT service. Medications are regularly filled and waiting for me before I even call. I had a lapse in insurance for 1 month...no problem, they had a coupon waiting for me. Everyone is very friendly and courteous...can't say enough good things.

Need better communication.

Excellent staff, friendly and so helpful

Medication was called in by my provider at 830am. I was in the room when the call was made. Went to pick it up at 430pm and they had no idea what i was talking about. Finally got it figured out and said it was just called in, which i knew wasn't true.