Jared

Went here to get a watch engraved and they took it no problem, but failed to truly explain how the outcome would look.It was explained that the more words you choose to put on the back of the watch, the smaller the print. Well, I chose 5 words and you can BARELY see them. The person that does the engraving should be there to explain FULLY and in DETAIL how the process looks to avoid issues rather than the salesperson who does NONE of the engraving. Very upset and in addition to this they scuffed the back of the watch which is stainless steel and can't be fixed.

Third time at this location -because it is closest to home. And yet, still managed to be disappointed. I came to have my $20k engagement ring cleaned and was not only dismissed by the sales rep when asking for someone to assist me, but when someone finally came over, I was rudely spoken to -almost hollered at - by Jill for asking her why I would need to drop off my ring for a cleaning when I was told it would take 5 minutes by another rep.

Excellent customer service. They know and comprehend what you need. See Rebecca she will definitely take care of you.

Went in for a cleaning of my jewelry. You don't need an appointment m-friday for that but you do on the weekends. Any other needs you are required to make appointments.

Been here many times. All their staff has always been super friendly and helpful!! Nicko is the best he always helps me out whenever I go there and goes above and beyond.