Merry Richards Jewelers

I cannot say enough great things about my experience with Merry Richard Jewelers! I live all the way in NYC and have been looking for an engagement watch that perfectly compliments the ring that I bought. I found THE one online but it was no longer being made and somehow, every single website that listed that they had it in stock, in fact did not. At my wits end, I decided to branch out to more locally-owned businesses across the country. After contacting about 15-20 (no, really) different businesses and coming up with no leads and no one able to order this watch, I had the pleasure and luck of calling this random business that I had never heard of. I was directed to Marilyn who said she knew someone that sourced Oris watches and that she would check and call me back. Less than an hour later, Marilyn rang my phone to let me know that she was able to get one and that it would be in my hands in less than a week. However, it came with a black band instead of the signature green that was listed. I was a bit disappointed, as I thought the green band complimented the piece beautifully but there was Marilyn, working her magic yet again. She placed an order for the watch with the black band and was also able to throw in an extra watch band (the green one) at no cost. Her customer service went above and beyond anything that I ever expected and have truly ever experienced. We just received the extra band in the mail and are now working to put it on the piece. Marilyn and Merry Richards Jewelers are nothing but the absolute best and I can't recommend them enough. Thank you so much for this wonderful and seamless experience!

Merry Richards is great. I always work with Scott when I go who is an absolute professional and goes out of his way to make sure I'm happy with my purchase. He helped design my wife's custom wedding band and even managed to source a very hard to find limited edition watch for me. Couldn't be more pleased with their service and store - 5 stars.

Great experience! Renee was very helpful! I highly recommend coming here.

The outstanding support and professional customer service made for a wonderful experience. Margret was extremely helpful and knowledgeable. Her understanding of what type of diamond cut and rating that we were looking for along with the setting and presentation of the engagement ring made for an excellent purchasing encounter.nnThank you Margret,nnJohn & Tamika

Marilyn took great care of me. She impressed me very much with her knowledge of the watches I was looking at (and others that I wasn’t). As a watch fanatic myself, it’s nice to buy from someone who knows what they’re talking about. She gave me a very aggressive price right up front. The only complaint I have is that my wife now wants one to match. Things just got a little more expensive. I would definitely recommend Merry Richards, and especially Marilyn!