Helzberg Diamonds

Unprofessional, under qualified staff make for an incredibly unpleasant and inconvenient transaction. This has wasted too much of my time to be worth anything but.nnVery poor customer service and management, but what would one expect from a shopping mall jewelry store? Absolutely annoyed that I wasted my money here, and never recommending this store to anyone.

Do not put any jewelry on 24 hour hold. They will “accidentally” sell your pieces. I called within an hour of holding my pieces and the manager was on lunch break. Called again within 24 hours and she said she would call me back because she was too busy. She finally called me back the next day and said she sold the pieces... no thank you.

I am writing today to express how unhappy and disappointed I am with the service we have received with this company. My husband and I have been loyal customers at Helzberg for over ten years and when we were getting married it was our first choice for my engagement ring.nWell my husband ended up getting an amazing deal on my ring and guard at an antique store and low and behold it was a Helzberg ring!nBefore the big day the diamond in my ring ended up falling out so we went to The Lakeline Helzberg to find a replacement. Once there Mercy was the amazing associate that helped us. She found the perfect diamond (in a solitaire setting) to replace the diamond that fell out of my ring. They agreed to do the work and added the lifetime warranty and promised they would honor it for my original ring since it was also a Helzberg ring.(as an added incentive to buy, I’m sure, since we ended up spending about $7000..) The store then sent the rings* off for the customization and sizing and within weeks I had my dream ring!nWell that didn’t last..nAfter a few months a prong broke off and my center stone was loose.. we went back to the store and had it repaired. Right.. well, then this happened two more times!! The work the jeweler did was not quality work and to this day my prongs are uneven and the diamond is off center! But I got tired of dealing with the same issues that I stopped wearing it..nBesides all this we continued to go to Helzberg for all inspections and repairs for my ring because of the life time warranty.nBut each time we went in, it was a hassle with the associate’s because in the system it said I had a solitaire, but in reality I have a halo setting and guard and I would have to explain the unique story to my ring and then the repair or inspection would be completed..Mercy even ended up writing on my inspection card so that I would stop getting questioned each time.nWell, all was fine (besides the shotty work and customer service) for a while, until today..nI finally decided it was time to size up my rings since they don’t fit after having my baby.nWe went in and had an associate that had helped us with my ring before. Yet she didn’t recall any of our previous conversations and again was questioning us about the ring. I repeated everything I have mentioned before and told her that, although difficult, we have always had the warranty honored and have had the rings repaired, sized and inspected every time with Helzberg since 2014! She kept saying that they wouldn’t do it and that she could give me a coupon to size it at Fast Fix in the mall! She even went and talked to the manager lady twice in the office just to come back and say “no, sorry I just work here” and that “Mercy doesn’t work here anymore” and “she did something for you she wasn’t supposed to”. The manager came out briefly to reiterate that “you could pay for it if you want” With a smirk, before returning to her office!nI literally started crying out of pure embarrassment and disappointment. The lady that helped me just looked at me like, too bad I guess you were lied to..nI have never had such a bad experience with any company in my life and I honestly feel stupid that we ever fell for it. I loved my ring.. and now I’ll always be reminded of the terrible treatment we have received and the lies that were told to us since the beginning.nnI’m sad writing this but we will not be back.

The staff here are wonderful and the jewelry selection is beautiful. I come here about once a month and I look forward to it. I have so much jewelry from here .

Got our jewelry cleaned and inspected, Sabrina was very nice.