CC Carpet

I just wrote this review with the BBB.nnI was looking for some vinyl flooring and went into the Arlington store. I found two samples that I liked. One I was told would take a while to get and the other in 2-3 DAYS. I decided to look around some more. The next day I decided to get the flooring that would come in quick because my contractor was ahead of schedule. When I went in to purchase the flooring, I was told that it was a special order and had to be shipped from Atlanta and would take at least a week! I was in a corner so went ahead with the purchase. A week later I was told that the flooring was in, but I would have to drive 30 miles to Mesquite to pick it up. Good thing I had a truck! When my flooring was installed I had almost 2 full boxes left. I called to see if I could return one box to the Arlington store. I was told that they would prefer I take it to Mesquite, but finally said I could take it to the Arlington store. When I took it in, I was told they can NOT process returns. The sales person called the office to ask about it and the person he talked to (on speaker) said that she had told me I could only return it for a refund in Mesquite. That was a lie. Regardless, they said I could only return it to Mesquite. Today, I drove the 30 miles to the Mesquite warehouse. When I took the product in, I was told that they also could not process returns, and that they had told the office that when they called about my returning it. I called the office and now was told that special order items could not be returned. I said that I had never been told that. She said it was on my receipt. That is true, in VERY FINE PRINT it does say that there are no returns. I think I should have been told this from the beginning. Regardless, I was allowed to believe that I could return the excess flooring and was allowed to drive it all over the DFW metroplex in hopes of returning one box. This was a bad experience from start to finish.

Be careful.. We had to have our flooring half round redone because of the contract installers doing such a POOR JOB. Took the person a day and a half to correct problem. Half round wood wasn't stained to match the flooring. At the corners the half round was upside down and different areas filled in with colored putty when they didn't use the half round. Toilet wasn't reset properly at time of flooring being put into bathroom causing toilet to leak and move on my new flooring. Added STRESS that I didn't need should have been a PROFESSIONAL job done right the FIRST TIME..

CC Carpet did a phenomenal job. Though there was a miscommunication about the arrival time, when my install team was there, they were quick, professional, and they vacuumed and cleaned up afterwards. My new carpet feels plush and soft and looks great. I will be using them again when I replace carpet in my other two bedrooms!

We had a great experience starting with our salesman Chris. Our floors were installed less than 2weeks after we ordered them. Our installation crew was the best. They did a great job, answered our questions, finished ahead of schedule and left things in excellent order. Had a follow-up call from Adrian to make sure we were completely happy. Our floors look great. We highly recommend CC Carpet.

I shopped multiple places for flooring then I thought about a company I worked with when I first purchased my home, CC Carpet. I went to the Arlington showroom and found exactly what I was looking for at a good price. Everyone was so easy to work with. My floors came out so beautiful. I will never use another company again.