Map
Detailed Information
- Place Types Jewelry store
- Address 9797 Rombauer Rd, Coppell, TX 75019, USA
- Coordinate 32.9412475,-96.9850088
- Website https://www.zales.com/
- Rating 3.1
- Compound Code W2R7+FX Coppell, TX, USA
Photos
Reviews
I would give a ZERO if I could . Once again you pay for the policy to repair or replace. I have many pieces of jewelry from Gordon's in Texas and they were great. Moved to South Carolina. Never had a need to use this warranty until June 2020. Brought a necklace to them, could not be repaired and now I have been trying to get them to replace it and you get rudeness from Denise manager at Haywood Mall. Called corperate three times and was told they would handle this. Now when I call corporate I am put on hold for hours!!!!!! Have called many times and now can not get anyone from corporate. Have been on hold for 3 hours ! Don't waste your time and money on this lying company!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Got my ring when they were at Ridgmar Mall then they moved to west freeway which I didn't get a notice they were moving. Went to the new place off of West freeway to get my ring check because I bought the insurance on it. Went there today since its been 6 months and they aren't there anymore. No notice of where they were going and now I still don't have a zales to go to to get my ring check. I still have 4 years on my insurance and no place to go get it checked. Zales you are not running your company very well. You should had sent out information about either moving or closing. BAD COMPANY.
I cannot believe a jewelry store would have such horrible reps/customer service. Not only was a clerk rude to me on the phone, but then when I sent jewelry in for another size--I was contacted (I'll leave her unnamed) by a fake-nice rep who called me. But she gave me a general number where I was on hold for almost 30 minutes, then a random email that just goes into their system. So, I'm returning all my Zales jewelry and getting a refund and will NEVER shop at any Zales store ever! They can't even be polite during Christmas time?
*****For Fresno store!nIf you are in the market for jewelry, please stay away from this store. Horrible customer service and NO communication to the customer. I had to call several times to find out what was occurring with my ring repairs. I had to reach out to the corporate office (three weeks into the repair) and have a rep there get involved before I got a call back from the Fresno store. It was almost as if I was being ignored, Christian is not pleasant to work with and how a title of assistant manager is attached to him is beyond me! A whole month passed before I was able to get the ring but In the meantime, I had to jump through hoops to get someone on the phone at the Fresno store. To top it off when I went in to get the ring (a month later), Christian did not make any attempt to apologize or engage in any conversation. Again, ignored by the assistant manager who I would have felt would care since I have bought plenty of jewelry from them in the past. Ring sent in for repair but no repair done when sent back. Wrong pictures attached to the receipt number when emailed the confirmation. No communication, period. “Your ring will be in within a few days,” can only go so far. 33 Days later is not acceptable. Return customer I will not be!
Highly dissatisfied with the refund policy that is only printed on the receipt once the item is purchased. There is a 4-6 week wait for items purchased with cash which is ridiculous. Not only will I never purchase anything else from Zales I will not recommend it to anyone and will voice my concerns on all social media outlets so others will be aware of this policy and the run-around I received from the store and corporate office.
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