Cubby Hole Texas 2 Self Storage & Moving Center-Bryan

While browsing the internet for a storage facility for my daughter, I emailed several places around town. I received a prompt response and the price was fair. Since we live out of town, I didn't realize we could have found a closer unit, but it was worth the drive! Not only was the unit clean, the customer service was excellent! Nisha makes you feel like family. I will definitely spread the word!

Great service clean storage environments easy access in and out. Great hours to accommodate the guest

Great service and friendly staff best Place I have been able to store my belongings

If I could give 6 stars I would. I have used a multitude of storage units in my life and I have never received the customer service equivalent to that which I received from the manager and crew of the Bryan Cubby Hole Storage. I will drive out of my way to use them again!!!nnBest service ever!!!

My husband and I rented a large storage unit for around 2 years. We always paid on time. There was one raise in price while there, our 10x30 went from about $200 to about $220. Not terrible. We never encountered any issues and were pretty happy with our experience. When we bought a home and no longer needed storage, I looked at their website for move out instructions. Pretty simple; Give 10 days written notice and leave unit swept clean. Then remove your lock and notify office when you vacate. So we sent both notifications in email, that way we had a record. I never got a response, but my access to the online payment system was blocked the next day, so I figured we were all good to go. I included our forwarding address with the email just in case they needed to reach us again. A couple months later I received a notice from cubby hole saying that we wouldn't get our deposit back because we didn't follow the proper move out procedure. It was mailed out sooner than that, but cubby hole mailed it to the old address and I guess it got held up at the post office. Funny thing is that I didn't recall paying a deposit and wasn't expecting one, but I wanted to follow up with Cubby Hole because I thought I did follow procedure and not once did they let me know, by responding to my emails, that i needed to do anything other than what was listed on the website. So my husband calls and they say that they didn't get our 10 day notice, but in my infinite wisdom ud83dude06, I had proof in my emails that we did indeed give it. Then they said that we didn't give notice on the day we vacated, but my husband provided the proof of that. Then she said that it's because the day you vacate, you need to come in person and physically write something. She told him that it's on the agreement we signed and that she told us two years ago when we signed it. We didn't recall that, but we did recall where we put the agreement. So we've gone over it and still can't find where it says you have to come in to the office to physically write something out. Nor did Cubby Hole have the courtesy to send a reminder of their preferred procedure when we emailed the 10 day notice to them. I couldn't care less if we get the deposit back. I don't need or want it. What I do care about is not feeling like someone is trying to pull one over on me. Before this, I would have gladly recommend using Cubby Hole to my friends and strangers. However, now I feel like they are trying to take advantage and not running it honestly. I'd hate to have someone that I recommended the place to to have the same experience. So, no. I don't recommend using the Cubby Hole in Bryan, TX.nn***Update***nnI am pleased that the owner has responded on here that they are looking into the situation. I haven't heard back yet, but will gladly change my rating if they can assure me that this was a fluke and not normally how the business is handled. Like I said, we were very happy with our experience there until we inquired about the letter sent about not following move out procedure.nn***Update 12/4***nnA gentleman from Cubby Hole contacted me to apologize and make things right. I appreciate the time and effort they took to reach out and assure me that our situation was the exception and not the rule. I stand by my word and have changed my rating from 1 star, to 4. But honestly, if this situation had never occurred, I would have given them 5 stars.