Sterling Cadillac

John always makes me feel welcomed

Staff & Management were nice and professional. Place was very clean, lots of cars in the parking to choose from, mechanic did a great job fix my Buick. This is a very good place to do business with.

The ONLY reason I am giving two stars is because the service side has been wonderful. The sales side on the other hand... anything to make a buck. To start, before I bought my used vehicle I asked multiple times about Bluetooth capability concerning music and was assured over and over it had it. Since only test driving the car, I didn’t bother to connect and check it out for myself. I buy the car and guess whose car doesn’t have music Bluetooth capability?? Mine!! Frustrating but not the end of the world. Until two days later when my brakes completely give out and I almost wreck into a vehicle. My rotors were completely warped when they sold me the car. I could’ve been badly injured or even died had I needed to quickly stop on the highway or somewhere with higher speed limits. Service did fix this for free, and as mentioned before the service side has been wonderful. The point is, the vehicle should not have even been sold like that. Rotors get fixed, and everything should be smooth sailing from there, right? WRONG. Both key fobs die in a matter of two weeks following my rotor replacements. I did get charged for one of them. I had not even had the car a month and had multiple issues already. The brakes still act up every once in a while even now, months later. Well today I have finally had it. I take my car to go get an inspection as my registration is about to expire. Guess who failed? That’s right. Me. The window tint was too dark. I have not done a single thing to my tint since I have purchased, so it was sold to me with illegal tint. I had to drive across town to the dealership to have it stripped off. One of the selling points for my car was that it was already tinted and now it no longer has that. The amount of nonsense I have put up with is not worth it. They don’t care about your safety when selling you a used vehicle. They just want to make a quick buck. I wish I could still use the service side, but I refuse to give this dealership a cent more of my money. Do yourself a favor and stay far away from Sterling Cadillac. Your safety, time, and money is so much more important.

They we're very helpful and professional

I am NEVER coming back to this dealership. I was DISRESPECTED BY THE SERVICE MANAGER, James B., when he suggested that I go to another dealership to resolve my issues. I took in my car in January and after almost three weeks, I picked up my car and was still having the same issues. After weeks and weeks of trying to get in contact over the phone, nothing happened until I walked into the dealership expressing my concerns. My service advisor, John, is a really nice guy and was always good to me. I had service done by Ross at one point as well, also a great guy. Today I met with Steve, a sales manager, and he was very understanding and made me feel at home. Although they have a handful of great men, it can not make up for the fact that my car was in service for much longer than it should have, I paid out of pocket for some of the work done to my vehicle (I have a warranty on it), practically had unnecessary work done on my vehicle, and did not even have my issues resolved. It can not make up for the fact that after expressing my concerns, the service manager blunty refused to get me in a rental car and suggested that I get my issues fixed at another dealership. The service manager, James, is more concerned about the money he makes rather than customer relations. At this dealership, they will milk not only YOU of your money but also your warranty company. I am local to Bryan-College Station for almost 21 years. I absolutely LOVE Cadillacs and would love to feel at home when I go to my local dealership, but there is absolutely no way I can ever come back to this one. I strongly suggest that everyone else avoid it at all costs too, unless you enjoy spending too much money and waiting forever for your car to be fixed.