Foothills Cycling

I visited this shop a month ago for a thorough bike tune up. When I arrived, I was assisted by friendly and knowledgeable staff.nnI ended up scheduling a time to return for a bike fitting. After the bike fitting, I immediately noticed that I’m more comfortable riding using the drop bars for extended periods of time. I’m also more confident with steep descents.nnIt was a great decision for me to choose Foothills Cycling. The staff have decades of experience and it shows through their work.

I visited this location on June 26, 2020 in regards to replacing a rear break cable on my mountain bike. I called and talked with Mike prior to taking my bike to the shop. I explained to Mike that I lived in South Carolina and would be leaving the upcoming Thursday. The cable repair would only take 15 -20 minutes. Mike told me to bring the bike into shop. I loaded my bike and arrived shortly thereafter. Upon arriving at the shop, I was greeted by a friendly man and I ask if he was Mike and he said yes. I introduced myself. At that point, my bike was moved behind the counter. Another male working at the location, whom I suspect was the owner, ask when I want to pick the bike up. I told him I would like to pick up the bike on Thursday due to the fact that I would be leaving town and would not be back in Mount Airy for 3 weeks. The next thing I knew, the man started flapping his arms and stated he had a lot of work and could not get to my bike. I told him I did not expect him to put me in front of all of the other bikes but reminded what I was told over the phone. This appeared to the get the gentleman even more excited. I also told the man the repair shouldn't take more that 15 - 20 min. I finally ask if I could buy the cable so I could do the repair myself. I was nice enough to buy the cable even after I was treated rude.nnI will never visit this location again. My recommendation to this business is to honor what you tell people. Talk things out with your customers rather than get upset and start flapping your arms. Thank God and your customers for the business you do have.nnI fixed the cable myself and it only took 10 minutes to repair.

I bought my Trek from Foothills 7 years ago. I wasn't able to ride for awhile; so my bike was like new. The staff at Foothills not only provided great customer service, and tuned up my bike, but they have been always available to answer any questions I had, and taught me little things about my bike that I didn't know. I really appreciate that.

Mark and Corbin helped me out great with my new bike purchase!

Awesome, I had a stripped crank arm, they did an awesome job ...low price with excellent customer service! ud83dudc4d