Jared

I had purchased a ring on line which did not fit. We were welcomed into the store and treated extremely well. They not only took the ring back, but ordered the correct size which was delivered to our home in 3 days. While the order was being processed they took both of our wedding rings which were purchased elsewhere and cleaned and polished them! I have never seen them sparkle so much!

My experience with this store had always been amazing. For me, the professionalism, care, dedication, and individual customer service has always been above reproach. I highly recommend this store and any of the sales associates.

I understand we are dealing with COVID-19. They gave us the runaround and put us on a waiting list that didn’t exist. Just make sure you have an appointment. If they tell you one thing it’s going to be the other. I don’t recommend dealing with them during COVID-19. If you have a warranty issue I feel bad for you. Good luck

If you need an appointment I completely understand and am more than willing to comply but nowhere on their website did it state that an appointment was needed so we didn't think twice about it. We drove out only to find out they can't see us for over 2 hours! Completely ridiculous! If you want people to schedule an appointment let them know! The person I talked to on the phone was very nice but his answer was because some stores don't need an appointment and others do, they don't put it on the website. That's absurd and backwards! At least put that some stores require an appointment and to call to confirm. That seems to be logical but apparently not. But thankfully we went to Shane Co. instead and they were wonderful, we purchased what we needed, and they got a repeat customer.

Jareds will always be my go to jewelry shopping for wife hands down.