Map
Detailed Information
- Place Types Dentist
- Address 135 Peachtree St, Jesup, GA 31545, USA
- Coordinate 31.6011227,-81.897767
- Website https://dentalwellnesscenterga.com/
- Rating 3.5
- Compound Code J422+CV Jesup, GA, USA
Reviews
Dental billing staff is ridiculous. I had work done, paid my copays and my insurance company had covered the rest (called and verified all work done and payments paid out). Now, I'm receiving over a $600 statement with no details entailing what I'm being billed for. Just a balance forward with a finance charge. Ive called numerous times just to be told it takes 3-5 business days for the account to be audited... its been over a month now. I'm wondering how many people pay this without looking into it first. I've had nothing but issues with the office staff since day 1. Between my phone number being entered incorrectly in the system, my copays not being able to be located, having to speak with at least 2 people to even schedule an apt. Dr. Trout, I give you a 5 star. You've been pleasant and very sweet. As far as your office staff, there's some issues that need to be addressed.
rarely answer the phones and always says they will call you back but never calls .. you pay high prices for products that never come within the time frame that was said they would be there... I enjoyed the visit they were nice its just very hard to follow up i mean i get tired of calling every week
I just receive a letter stating I owe 130.00 from a 10.00 bill from october of 2019. First of all I had dentures done and they did a terrible, the doctor even tries to give me stitches where she had not given me any Novocain, after I was done I gave them a check for half due. I came back a few day later to let them know the antibiotics they gave does not work and asked for a different one, after the doctors wrote the prescription they came back and told me I could not get the antibiotics until I pay the balance in full, I was not aware when I went to the doctors office that the full balance would be needed, I told them I could bring it the next day, but they said no they will not give me my prescription until paid in full. Like I said received a letter today saying I owe this, my last invoice states paid in full, and I feel like they are trying to get more money after a year with no notices until now.
If I could leave 0 stars I would. I had a consultation in June 2020. I was informed a root canal was needed. I prepaid for the procedure. August 2020 I arrived for the root canal and was informed the procedure couldn't be done and I would be referred out. I explained I had prepaid and was informed a refund would be initiated. It is now mid November 2020 and I still haven't received the refund in excess of 300.00. Calls go unreturned and when you do get someone to talk to they just attempt to spin you stating the refund is being processed. CAUTION!!!! Use at your own risk!!
Great dental staff, but terrible office staff. Rushed me out after my last appointment, said they would call to go over my treatment plan and cost but never did. Gave it 10 days, and called them just to be spoke over and cut off. Transferring to the Richmond Hill location, and hoping for better communication.
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