Ear, Nose & Throat Institute

Went to the Brookhaven office for an allergy test. The PA Crystal came in and immediately asked if I wanted treatment in person or at home. She did not give an other information about my results or the treatment plan. Without a full understanding of the treatment and surprised by her blunt and rushed manner, I was set up for at home treatment. The appointment was brief and I felt rushed out the door in the end. No explanation of what exactly I was allergic to or the financial, medical, or time commitment of the treatment. A week later on a Saturday, I received an email about an almost 3K$ charge for allergy shots. When I contacted Billing, they frankly told me I had already signed that I would be financially responsible for the entire treatment and that it could not be canceled. It took another 2 weeks to even get in touch with the practice manager to discuss my displeasure with my original visit. I was promised a follow up virtual consultation with a PA to discuss my results. Only after another 2 weeks and multiple phone calls in one day did I finally receive a call back. But it was not scheduled or confirmed. One afternoon I got a random call from the practice with an allergy technician, not even a PA, about my results. After a month of broken promises and poor customer service, they still thought I would continue treatment. I have yet to confirm the charges for the treatment have been dropped. I would not wish this practice on my worst enemy. They claim to treat you like family, but the kind of family who is only interested in taking your money. I felt like they wanted to make a quick buck off of my treatment. I never saw an actual doctor before they charged me for a year's worth of allergy shots, which is ridiculous.

I was so happy when I could get an appointment the same day here when I had an ear emergency!nDr. Carothers, and everyone there, was really nice. I didn't have to wait long to be seen, and the appointment moved along pretty quickly. Great experience, I'd definitely recommend this place.

Rachel was very knowledgeable, friendly, gentle, personable, she's a people person someone you definitely want and need on your team. I hate needles but she made it painless. She truly enjoys her job. Answer all my questions. This is a new journey in my life and I'm overwhelmed and needed a little hand holding.nnBelinda Dawson

The people at the ENT institute were very professional. The staff is friendly and punctual. My doctor is Dr. Weinman and he is terrific. If you are suffering from persistent sinus infections like I was please do yourself a favor and call the ENT institute. I did and it was the best decision I ever made.

The staff were courteous, it was a welcoming experience and I actually enjoyed being there, from the time that I walked up to the front desk until I left, I felt like I was being taking care of. Thank you all for a great experience.