CubeSmart Self Storage

Update February: I got my refund for the lock! It took me talking to someone at the unit when I checked out and then a follow up email, but I got it back! He sent a very nice email and I received the credit shortly after.nnDecember post: First, something went wrong at corporate, I was going to check into my unit online before I headed to it and it didn’t recognize my confirmation number. Called the store and customer service and neither could find my day old reservation, so I had to make a new one then get checked in. Then, after they said, “it’s only $24 at check in”... lies! Expect to pay more! I got charged the 24, plus a lock (which I had already told them I had a cubesmart lock already from a friend... still working on getting my money back for that), plus insurance [even though there is a button saying call your facility and see what other options there are aside their insurance.. Nope, made me pay the insurance], plus tax. I ended up spending $55 at check in... Then, I couldn’t find the lock I am supposed to return for my money in the unit... went to go talk to them and no one was in the office, walked around and looked around but didn’t see anyone... I had a flight to catch so I had to leave... (again, still working on getting no my money back for a lock I didn’t use or see... but they think I locked it in my unit)... plus, some of the ceiling is falling in in my unit. I assume it’s just insulation, but it looks trashy.nI’m disappointed because the first time I booked through these guys, the ladies were super nice and everything was going smoothly... this time (not to the fault of the ladies, I’m sure... probably just following policy...)nSo, it was not a smooth process, I spent way more than was planning on and still need to, at least, get my money back for the lock I didn’t use (but they are making me wait until I can get back to my unit [I’m on the other side of the country] to see if I locked their lock in there...)

I like them. It was contactless/online/make code for gate/ pay/ go in do what you have to do. Very good.

Good and fair experience. Easy and simple. Reserved online and completed the process in person after viewing my unit. Brooklyn was nice and had excellent customer service.

I received excellent customer service. The store manager was very knowledgeable and patient. The place was very clean and well maintained. I would definitely recommend ud83dudc4d

Organized and clean. Monica is engaging and professional. She walked me through the requirements for renting a cube and provided me with me with the specials.