Pediatric Dental Group Winter Park

I highly recommend this office. It has been tough finding a great children’s dentist but this place is awesome. All the staff were super friendly and the office is very clean. The dentist was absolutely loving and caring you can tell she loves what she does. She explained everything with me about every concern and even took the time to show the boys everything she was going to do before she did it. We will definitely be coming back! Thank you so much for a pleasant experience!!

I love this group they take such good care of my girls teeth, and my girls actually love going to see the dentist because of the treatment they receive. They make the kids feel at ease and not scary at all. I’m so glad I found themud83dudc96

They are nice and patient! Very very clean place. They helped my mom out and were nice by speaking Spanish. Very good experience! Recommend 100% !

I had been taking my daughters to the Winter Park clinic for years. The office is very kid-friendly and the dentist is great. Over the years there were increasing issues with staff and scheduling, but because the dentist is great I had always overlooked. The unprofessional treatment by the front desk staff at our last appointment however was the final straw so we will not be returning.

If I could give 0 stars I would. It took me 8 phone calls, one email and a voicemail to finally get a hold of someone. They invoiced us for $340 dollars. A month and a week later when we came into the office for the procedure, they charged us $535!nIt took me 3 hours for them to say “it wasn’t their fault” stated that we should have asked when we swiped our card.nNever gave us a receipt, blamed me saying the office called and told me. When absolutely no one called me and told me. I promise I would have gone somewhere else if I would have known the fees were nearly doubled.nThe staff needs help! Unprofessional, rude. Roxanne, I don’t believe even knew what I was upset about because she kept talking over me.nI will never go back here and I hope those of you that chose to are prepared for the overcharging, unanswered phone calls, and their lack of communication being blamed on the insurance company. I completely understand we are in a National pandemic and customer service is lacking in some areas due to understaffed situations. But charging us $200 more without notice and waiting until procedure is done, to tell us anything is theft. Mind you they didn’t even tell us, I had to call a bunch of times to even get a person to speak to. I should have known by the previous star rating. Shame on me :(nAs for the visit, the doctor was 10 minutes late after my son was already under sedation, which caused him to come to during the end of the procedure. They kept my husband and child in the room after for so long that my husband had to go find someone to let him leave.nI’m so disappointed in myself for putting my child’s well being in their hands, when they can’t even manage a phone correctly.