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Shelby Resorts

12737 Upper Harden Ave, Orlando, FL 32827, USA
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Detailed Information
Openning hours
  • Monday 10:00 AM – 6:30 PM
  • Tuesday 10:00 AM – 6:30 PM
  • Wednesday 10:00 AM – 6:30 PM
  • Thursday 10:00 AM – 6:30 PM
  • Friday 10:00 AM – 6:30 PM
  • Saturday 10:00 AM – 6:30 PM
  • Sunday 10:00 AM – 6:30 PM
Reviews
Kristy Chadwick (09/05/2020)
We booked this solely for the pool and had EXTREMELY limited access to the pool and lazy river. I understand capacity limits due to Covid, however there was no warning or transparency stating that the pool was not accessible. There is a small disclaimer that some “amenities” might not be available which would make one assume that possibly fewer restaurants or the game room might not be available, but not the centerpiece of the resort- the pool/slides/lazy rivers. When we checked in, all pools were at capacity and the waiting list was full, so we couldn’t even get on that! They drop the bomb on you as you check in blindsiding you at a point when a refund is no option. All I ask is that you be more upfront with the restrictions. For an out of towner that is attending Disney this would be a big setback but not a total loss. The rooms are very nice though for a family traveling in 2019. When I called Kate at Shelby Resorts she was not helpful.
Samantha Elder (07/26/2020)
Just like many others, Shelby Resorts is also keeping my family's money. Due to the high numbers of COVID in Florida, it does not look like we will be able to go down anytime in the near future. The majority of the pools and restaurants are also closed at Bonnet Creek which of course makes for a different experience. We instead, would like to use that money to take my young children to another closer location that is safer to them. They keep insisting that we can use our money in the years to come at their locations, but they will not refund. Looks like no trip for my family this year. I highly highly suggest not booking with this company. There are SO many bad reviews with them which says a lot about their company. Also note that they are able to delete all bad reviews off of their personal website.
Randy Herx (05/27/2020)
Do NOT use them via their website or VRBO. They are intentionally and fraudulently ripping people off during the COVID-19 outbreak by booking reservations at closed resorts, then they cancel your reservation and refuse to refund your money. They will only give you a credit to use at another of their properties. We will be speaking with an attorney in Orlando Florida so they are held accountable. They can pay legal fees and expenses on top of paying our refund. No judge will side with them during the pandemic.
Brandi Coveyou (06/12/2020)
Thieves....So we have stayed at Wyndham in the past through Shelby resorts and have had no complaints until now.... Our friends are flying in from Chicago so we booked through Shelby Resorts at the Wyndham in Clearwater because it’s close to us. The calendar was not up to date so they helped me book a 3 night two bedroom (3 weeks out) by updating the calendar online to allow me to book. We payed in full on a Monday and they canceled us on Wednesday blaming the CDC. CDC had not announced anything new in those two days and everything was starting to re-open phase one. The refuse to refund us and are only giving us a credit. The terms and services states they will reimburse you but they won’t. So now they get to keep my money for months while I have to fork out more money to stay somewhere else.... Not happy..
Jennifer Hayes (04/25/2020)
Do NOT rent from these scam artists. I had to cancel my reservation due to COVID 19 and travel restrictions. The Wyndham Bonnet Creek is also not even open during my travel dates. The Wyndham is giving all owners their points and/or money back while Shelby steals money from their renters. Absolutely horrible ethics and business practices. Don’t be scammed!
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