Kroger

This review is for the bakery.nnI ordered two cakes several days ago for my son's third birthday. We set the pickup time for today at 1:00 as my son's party was at 3:00. Mixed emotions and mixed reviews. Let's start with the negative.nnMy son's father went to pick up the cakes at 1:00. He was told that there were no cakes. What?! How is this possible? They had the orders there, as well as the little car figurines that we gave them to put on the cakes.nHowever, no cakes. Needlesss to say, we were both freaking out about not having a birthday cake for our child's party.nnThe manager came and spoke to my son's father and around that time the baker that had taken our order arrived for his shift. Apparently he had been hit by a car while riding his bike on his way to work. The manager and this baker, Jason, said that if my son's father had time to wait, that Jason would make the cakes while he waited. Additionally, the manager said that the cakes would be free of charge due to their mistake.nnSo now for the positive. I was concerned about the time, but Jason was very quick with the cakes. Not only was he very quick, they looked incredible and he did a fantastic job and the cakes tasted absolutely delicious. Jason and the manager both get 5 stars for the handling of the whole situation and how great the cakes ended up being.nnThe only reason I'm not giving the review 5 stars as a whole is due to the fact that the baker that should've made the cakes just completely ignored the order.nnAlso, can we just appreciate the fact that Jason made these two cakes on the fly after getting hit in the ribs by a car?! Unbelievable. Huge thanks to Jason. He should get a raise.

This was my favorite Kroger store. It is going down hill fast. With the exception of a few veteran clerks, the staff is falling short in customer service. The quality of the products has been terrible lately. A newer check out clerk recently left one of my purchases out of the bag & dumped my tray of sushi upside down. Once you could great quality products but a recent purchase of shrimp at the meat counter was freezer-burned. Even though I will have to drive a little further, I'm finding a different store to shop.

I've been shopping at this Kroger for over 20 years, and in the last year or so have witnessed a serious decline. In fact, it's so unpleasant now that sometimes I go to Food Lion just to get a break from the mess at the Tanglewood Kroger. The store seems to be moving more and more towards self-checkout, so there is usually only one full-service checkout available (usually with a long line). I rarely see anyone using the provided Clik-It devices.nnBe prepared to negotiate every obstacle imaginable in the aisles - carts full of empty boxes, full trolleys with no one attending them, useless displays ready to be knocked over at a touch.nnThe one upside at this store is the wonderful staff - they are friendly and extremely kind and helpful. But if things don't improve, I'll see you at Food Lion - every week.

Some of the most disgusting and shameful attitudes. They cheat customers of their groceries and no professionalism whatsoever. Had a manager come and reason out, this would have been different. Absolutely shameful and despicable acts of ignorance. I wil never come to this location ever again.

Frequently out of stock and only 1 cashier during busiest hours