East End Auto Sales

Bought a jeep there for my son. Just about everything that could possibly have gone wrong . Went wrong . Breaks. Starter motor, battery alternator, etc. etc the pic below was the break rotor that came off of the jeep. I wouldnt buy a used bicycle from these guys... only reason I gave them one star. Was because they gave me 2 t shirts. Which I used to clean the oil off of my driveway

So the previous reviews made me a little hesitant to shop from East End Auto (btw, how can Ashland be considered East End anyways?...later found out this is a sister location to the actual East End), but I was really interested in a particular vehicle here for my senior parents. I was looking at a high mileage Toyota Highlander, but I banked on Toyota's reputation of reliability and quality and the Carfax was clean, so I brought my parents here anyways. We met Neal Brigham who didn't pressure us into anything and was very nice and pleasant to deal with from the get go. We don't go to the same church, but getting to know him was like buying from a fellow church member and friend that you know at your place of worship. Hey, that's just my take. In very casual conversation with him, he was open and honest about how the used car business works and where he gets his cars from (some being the local big-box Ashland dealerships, no auctions), what he won't accept and the laws & standards the State of Virginia holds him accountable to (like not being able to perform your own state inspections and placing on your own stickers). We also found out that he is retired HCPD. Thank you for your service!nnAnyways, the 204,000 mile Highlander Limited turned out to be solid like a rock and a great purchase for my parents. Neal allowed us to do an independent inspection at our longtime mechanic. Of course, the vehicle was used and had it's typical scratches and light cosmetic blemishes, but the previous one-owner took very good care of it overall. No major dents or dings. Our inspection revealed it may need a tune-up down the road. This is a USED car dealership. I'm not even so sure the cars can be considered 'certified', but you know or ought to know what you're getting into if you decide to buy a 'used' car. They won't be perfect. However, the Highlander drives and looks like it only has 104K miles, not the 204K it actually has.nnMy parents did their own credit union for financing, so I can't review on that aspect. But the price was very fair and we didn't even bother negotiating; knowing the value of a quality Toyota and plus I already had similar cars on my Auto Trader list for price comparison. And Neal did the small things without hesitation or quibble like a new air filter, cabin filter, and a fix to the oil pan all before taking delivery without a bump up in price.nnSo, not everything on the lot is a pristine, low-mileage, used Lexus even though there might be a few, but not everything is north of 200K also. If my needs or my family's needs were for a low priced, used vehicle on a budget, I would buy from here again. For what it is worth, I wrote this review 2 weeks after my parents took delivery and all is still well with their purchase.nn1 year update (3/17/21): The Highlander my parents bought is still running like a champ. Still no expensive issues or surprises that came up.

Do not buy from Rob Fischer or anyone at this place. I answered a ad that he placed on Craigslist for a utility truck that was said to be in good shape and runs well, well 3 days later I'm having to replace a power steering pump (power steering fluid bottle under hood and the power steering bone dry) master cylinder. There were definitely red flags that I ignored so I blame myself some but to have a master cylinder and the power steering pump go after driving it 3 days tells me that he knew about it and he's a crook. Read and believe the reviews ....not the fake ones posted by friends to cover up the fact that they are all crooks there. STAY AWAY FROM THIS PLACE!!!

Brought a vehicle from EastEnd Auto of Ashland, sounded good at first until my vehicle started having major issues. They fixed a few issues but the major ones happened after that . My vehicle at the time was valued at $1200 but they charged me $6000 or $7000. Then I called them to get the amount to pay it off and the owner told me $1200 . I was willing to pay that much after having the car for over a year and and fixing many problems on the car. I called them because the car had broke down on me and I had to purchase another vehicle. Now they saying I owe them $4000. Rip offs . Do not get a vehicle here.

Found a vehicle online at their Richmond location and they were ever so kind to have it transferred to the Ashland lot for me. Neal and Press were most professional, courteous, and helpful.nThe whole buying experience; from initial contact to the final signing of documents, was pleasant and smooth.nI got the vehicle that I wanted (which I absolutely LOVE) in remarkable condition, at an unbelievably fair price and I'm most satisfied with my purchase.nThank You Press & Neal ud83dudc4fud83dudc4fud83dudc4f