Starbucks

The baristas are so nice! And they are fast being that it’s a small store. Melissa is that girl! She always gets my order correct and she remembers my name/drink (I’m that annoying customer that’s there every day)

Always great! Tried tje green tea latte, YUM! Don't forget your pup cup!

Great experience. Young lady at the drive-thru repeated our order; once we drove to the second winder a girl repeated our order before handing us our yummy goods. Lovely and pleasant girl.

Awful service. Impeccably slow. It’s like they’re completely clueless as to the nature of making coffee.

I’m out of my coffee at home so I’ve had to stop for it on the way to work early in the morning the last few days. This is the only coffee shop in Ashland so I decided to stop and try the light roast coffee. The first visit I ordered in the drive-through and was told they normally don’t brew the light roast that early and that if I really wanted it I would have to wait. I opted for a medium roast because I wasn’t able to wait that morning. I did mention when I got to the window that I’d be back every morning this week so if they would brew it I would appreciate it, greatly.nnThe second morning I decided to order through the app so the store could get an advance heads-up to brew the light roast and it worked like a charm. My delicious light roast coffee was ready when I arrived and I tipped the barista to show my appreciation.nnThis morning I thought I would try the same method, since it worked out perfectly yesterday. I ordered through the app 7 minutes before I arrived, hoping they would brew the coffee when they received the order. Only this morning when I arrived at the drive-through Corbin told me that they normally don’t brew light roast that early and asked if I wanted them to brew it. I’ve worked in the service industry for ten years before so I said “Don’t you think I would want you to brew it when I ordered it?”nn“Unfortunately, that’s not how it works” was Corbin’s replynn“Thats how it worked yesterday” was my response. Corbin told me it would be out in five minutes. I waited a few minutes and someone other than Corbin sold me something I assume they thought would pass for fresh light roast coffee, probably an americano or medium roast. Definitely not light roastnnThursday morning crew gets a big thumbs up, had my order perfect, no issues, they’re the only reason this review isn’t one star.nnBut I saw Corbin Wednesday morning and gave him heads up I’d be back for light roast, and I guess he thought I wasn’t smart enough to tell that I wasn’t drinking light roast this morning.nnI won’t be back. Thankfully I’ve got fresh light roasted beans from a small coffee shop in Floyd county on the way. My morning routine won’t be at the mercy of Starbucks and their “normal” brewing times ever again.