Advantage Dental - Madras

Friendly caring staff. Fast and efficient procedures. Flexible scheduling. Pleasant atmosphere.

Just started going to Advantage Dental in Madras, Oregon. I’m unequivocally pleased. Dr. Walls and Nikki. They were my dentist and dental assistant. Absolutely amazing. Both made sure I was comfortable and at ease while there. My concerns were heard and addressed right away. I can’t remember how many times I told both, dentist and assistant how appreciative I was. My experience overall was a 10++++++. Thank you ud83dude4f

The dentist here did an amazing job fixing a large chip in my son's front tooth, you can't even tell it was there! It was like magic! :-) We've always been very pleased with the friendliness and skill at this office, highly recommended!

I really liked this place and I think this is the best dentist I've ever been to , you should come here to.

I started my dental process on Dec 11 2020.nI have had appt’s in Madras 1/8/2021, 1/14/2021, 2/18/2021 (cancelled), 3/5/2021, 3/12/2021 & 3/18/2021.nI was told on Dec 11, I need my wisdom teeth pulled & they would do a referral & I would be contacted.nJan 8, my first appt. I had not heard anything about my teeth being pulled so I ask the front desk. She helps & schedules me an appt for Mar 25 2021 at 1:00pm in Bend OR. She didn’t give anymore info (location, a # or the doctors name). I leave it cause I will get this later as I have time.nFeb 17, I call to get this info & receive no call back. I call on Mar 8th & receive a call back the next day & confirm again that I had an appt on Mar 25 at 1:00 in Bend. I receive & confirm all the doctors office info that I need.nMar 18th, a week before my scheduled appt I call the surgical office to find out what the process is. The surgical office informs me they have no record of me or my appt & the surgical doctor will not be in the office on that day. After that call I call advantage back & tell the lady about what I was told from the surgical office, she pulls up her computer & confirms the appt & all the info & said she would call the surgical office & call me back. I never receive a call back.nMar 29; I call to find out what I am supposed to do & left a voicemail. I didn’t receive a call back. I call again on Mar 30th, the lady answered & was rude immediately when I said I need info on my teeth getting pulled & what I should do. She replied “Well what information do you need “. I Re-explained what happened & that I have no idea what I should do. She proceeds to tell me that they don’t schedule the appointments with the surgical office. I asked why I’m now being told this & wasn’t told this 3 months ago or after I’ve called multiple times & they’ve confirmed my appt multiple times. She didn’t answer & repeated herself that they don’t schedule those appointments & I need to contact the surgical office.n(Mar 30th) I call the surgical office & schedule an appt. I call the Prineville Office; after how I was treated I would rather drive there then go back to Madras. The Prineville office informs me that I have a 2hr appt on Apr 15th for fillings & for extraction. I triple confirm with the lady in Prineville & she confirmed the 2hr appt on Apr 15th. I was only aware of my appt for fillings not for an extraction. She recommended to contact Madras & ask what they have on the schedule for me. I had my husband call on Mar 30th, they didn’t answer & we didn’t receive a call back.nCause of no one calling back, today Apr 7th my husband went to the office to find out what was on the schedule for me & to either keep or cancel my appt. He went in there with a mask & calmly asked if he could find out what is on the schedule for his wife. He spoke to the female in the back. She said they usually don’t allow people to come in like this for future reference. He responded he figured that but he has called & hasn’t gotten a call back. She says she doesn’t know why that is cause she calls everyone back. He then tells her that’s not correct cause we have called multiple times & not received calls back. He tells her my name & she confirms that on the 15th I have an appt for my filling & my teeth being pulled however my teeth probably won’t be pulled. He tells her to cancel my appt cause I do not want to come back here & she says “Fine, that’ll open it up for emergency appointments”. He says this is exactly why she doesn’t want to come back here & leaves.nI’ve been patient & understanding every time I’ve been there. I have waited over an hr in a chair after my appt time before they came & seen me. They have also had too many people in the waiting room at once to follow the COVID guidelines, have had a dog at 2 of my cleaning appointments which isn’t hygiene safe, cancelled one of my appointments not within 24hrs & couldn’t reschedule until a month later & I was letting it go. The incredible inconvenience this situation has caused is unacceptable.