JOANN Fabrics and Crafts

Much smaller than many JOANN stores around, thus pretty poor choice of goods.

I find myself a pretty understanding person when it comes to retail, especially since I’ve worked retail on Holidays.nnHowever, today’s experience at this specific location has made me NEVER want to step foot in there again. I left the store bawling my eyes out in front of every stranger and worker that was there.nI know I wasn’t super bubbly when the manager made her way to the register to finally help the poor old lady trying to do my return, but that’s because I had already been waiting 4-5 minutes and I had to be somewhere all while trying to be understandable that she had other things she was doing too. So after my return is made and she put my balance on a gift card (which was whatever because I was going to use it towards the correct item I had returned to get). I find out that I didn’t have the sufficient funds to pay the difference for the item I returned for, so I ask if they can cancel the transaction and I’d be back later to get it because I had to get where I needed to be!nThe MANAGER of the store proceeds to tell me she can’t give me my money back now and if she voids the transaction the balance on my gift card wouldn’t exist anymore.nSo I had to go grab something that was in between what I needed but it would manage to work and ran back up to the front (already embarrassed I’m having to deal with this in the first place) and asked if I was able to get the cheaper item.nShe treats me with zero dignity or respect and proceeds to ask “are you going to pay the $24 dollars or?” IN FRONT OF EVERYONE, and I had to state again that I wasn’t able to pay for that item... so I started to cry out of humiliation and she just voided the transaction and my gift card, handed me the item I was able to afford and the receipt and I walk out crying my eyes out.nnShe didn’t refund my money, she didn’t give me a new gift card, she didn’t take the time to figure out the situation because she simply didn’t feel like it, all the while humiliating me at the same time. I’m pretty understanding.nBut this lady shouldn’t be in her position of power treating people the way she does and going about a difficult situation the way she did. Give her position to someone who deserves it that will treat people with dignity, especially after the year we have been having. You don’t know who is going through what.nGet better management. And maybe I will return.nAlso, I was able to call corporate and get my money back without having to have all of this proof and humiliation. Go to the Southcenter location, unless you want to be treated like your less of a person and not get your money back.

I needed to get a small sewing kit (needle, thread, etc). A cheaper one just to fix a few buttons that came off of some clothes I have.nWhen I asked an employee, she stopped what she was doing, and walked me over to what was available.nLater, she again (on different area), helped me again with a different item I was seeking.nStaff are friendly and seem to know where things are.nThey'll even check if an item you're looking at is on sale (or has coupons).

There was a good selection of scrapbooking supplies, cricut materials, and fabric, but the paint and canvas choices were lacking. This is one of the smallest JoAnn stores I've shopped, and it may also be one of the oldest, but it was very clean, and the staff was friendly.

It's ok but the one in south center is much better