Diamond Parking Service

My updated review. After the unfair ticket (see earlier note) due to my parking because the markings were not clear, and after multiple back-and-forth the manager did decide to remove the ticket with an explanation and warning about my misunderstanding. I respect that they did what was right, even when there was no reason for them to. And they were always polite and quick-responding.nnI would use them again, just be careful to watch for the areas that are unmarked clearly as parking spots next to parking spots. I understand they have to do their job but it would help a lot if they marked things more clearly.nn----------------------------------------------------------------------------------------------nnOn Jan 16 2020, near 12th and Jackson I parked in one of what looked like a parking area along north side of Jackson and went to a restaurant. 45 minutes later I had a ticket, it looked like a valid spot NOT MARKED as reserved like some of the other spots are and aligned with all the other spots and identical looking to other unreserved spots.nnIt was also not blocking any entry or exit ways.nnThis is the busy old neighborhood of 12th and Jackson so I understand that the maintenance and quality of these markings can vary but as a customer I this area I can only go by what I can see.nnIf they want this spot to be not parking allowed you need mark it white or yellow stripes or borders. There was none.nnI called twice over last one week to resolve this issue. Diamond Parking staff was friendly. But they lot manager refused to remove this and I had not heard back after 8 days even though I was told they would call me within 3 business days. On this second call Meghan the manager told me that I was WRONG and the spot was market. As you can see in the picture it was not. She should have looked at the picture before telling me that.nnThis is frustrating. Be careful parking in any lot with this company. This is the second time they did to me in the last 5 years. Last time was in Bellevue square mall area where the spot was again not marked.nnI paid that time and decided to just suck it up but this seems to have become a scam with this company now to collect money. (1) make sure areas look not marked, (2) ticket the customer at just the right price (49$) so that they won't fight this too much and pay.nnIf I have ever run over a meter and got a ticket I have always paid because it is my fault. But when it is not my fault, and this is private parking spot I have no discourse as I cannot even protest this with the city. I have parked 100s of times in Seattle area in these types of spots of last 14 years I have lived here, and this is only the second incident in private parking spots and surprisingly with the same company in two different cities.nnI want to pay for parking when I know I am paying and not just get charged 49$ for a 1 hour parking on a spot that looks perfectly viable.nnWe don't live in the dark ages. I want to make sure everyone knows how bad a company this one is and avoid them at all costs.nnI am putting this review on Yelp, BBB and Google.nnI can see now as post my review how bad their average ratings are on BBB (1 star), Yelp (1.5), Google (3.0) are and it's not surprising that I experienced that.nnI don't think they are going to change their mind so I am going to post this and pay my 49$. If they decide to give me my money back and apologize I will update my review. So if you don't see this updated you know how callous they are towards their customers! Because I am sending this review to them in email also to their manager.nn-Gunjan Gupta

Paid 0 issues and a lot of employees watching your vehicle, felt safe

Closed. Don't bother trying to park here.