Tavour

I do not know if I am reviewing the correct Tavour, but I am meaning to review the Tavour that delivers beer around the country and has an app. I was having trouble ordering from their website for Father's Day so I emailed customer service and a very kind lady named Megan emailed me back pretty quick and said she'd give me a call to help. So she called me and we got a solution to the situation right away! She was so kind and helpful. After reading the reviews about delivery, I decided to go to the main hub in my city and just pick up the package. We got a huge box of beer that my bf absolutely loved for Father's Day. Great beer, wonderful customer service, I highly recommend Tavour!!

**second update** my last order (referenced below - sitting in a hot warehouse) found a majority of the beers were spoiled due to, I assume, the heat. Some beers I've had before and these tasted nothing like how they should have. If you're on the west coast, I recommend this company. If you're on the east coast, find a local bottle shop as quality is very hit or miss.nn**UPDATE** the original review is still accurate, however, after using this service a few times I've had to down grade my review for 2 reasons. 1) customer service can be a bit slow to respond. The reps are very kind and they even waived a shipping fee once, which was unexpected. But it can take several days to get a response. 2) tracking your shipment and the shipping service itself is very poor. The updates are usually inaccurate and when you question it, you're just told shipping beer is different and there's not much that can be done. I currently have a package that was supposed to be delivered 2 days ago. Website says its been at the local courier for 3 days. Local courier has no record of the shipment. In a world of Amazon prime and 2 day shipping, this system seems a bit dated and difficult to manage. Aside from that, the rest of my review remains. Unfortunately, the poor courier service is a big turn off. Thinking that my beer is sitting in a 90 degree warehouse in Florida for several days isn't appealing. There are a number of local bottle shops that have tremendous selection that I'll likely use going forward. I'll consider going back to tavour if courier service is better. That said, I would encourage anyone to give this service a try. It really is unique and fun - but shipping is important to me...nnExcellent beer service. No membership fee, pay for what you want, and flat shipping rate. Easily the best subscription service out there. I hope they don't change their structure. I live in the exact opposite corner of the country and my beer makes it here within a week, which I think is good. Really good beer selection.

Haven't even received my beers yet, was charged twice for some beers I ordered and took 2 weeks to get a refund. The shipping time is horrible because they're using a cheap shipping company to save a couple bucks so my beer is going to be sitting in hot wearhouses for almost 3 weeks before arriving. Can almost guarantee they're going to arrive hot. Considering how much beer most people buy from here waiting 3 months the least they could do is not ruin your expensive beer. I know the beers are great from Tavour but if they forment again in the heat they Will explode or be gross.

don’t buy beer here, it sits in our hot warehouse with flies and is tossed around from trucks and carts, thrown in a box and shaken around just to spite you. they treat their employees like trash (Mike in production) just get some fresh local IPA from where you live. their refrigerator is only for some of the beers to be rotated in, the management is all newish and the only thing that is prioritized is production and profit lol neat concept, but will be obsolete in a few years, save your hundreds of dollars and buy local fresh beer rather than risk getting 50/50 spoiled beers

I ordered an IPA basket for a friend that hit his 30 year work anniversary.nEverything went well with the order and the delivery. No issues at all. I will use this again for beer gift baskets