Jetsetvacations.com

Not very good communication

My experience with JetSet vacations was very pleasing. I worked with Nick Paone to book my trip and Lori took care of my excursion and airport transfer. They were both very helpful and explained the process thoroughly as well as provided me with all documentation pertaining to my trip. I would definitely use them again for future vacations.

It has taken me this long to write a review on this company because I did not have the time until now. NEVER, I repeat, NEVER use this company. They are a reseller of travel packages - they buy from Travel by Jen and then sell to the public. I had the WORST experience with an agent Christine who so conveniently left right before my trip and I could not get in touch with her. We booked a family trip to Mexico and 2 of my 3 kids were minors and had Passport Cards, which I provided the numbers to her for the booking. I was not aware until check-in that those cards were not valid to travel internationally. Noone from JetSet was available to help. Got the emergency EMAIL on a Sunday and finally talked to travel by Jen rep. Had to cancel our flights and lose out on a full day of our trip because we had to go get expedited passports in Boston. I asked for more information on trip insurance but never received it once the deadline expired. So, I had no travel insurance. We made it to Mexico because I didn't give up and the airline rep at Logan was kind and let us rebook our flights out the following day at no cost - for 5 people. We forfeited a whole day in Mexico, had to pay upwards of $400 for new, expedited passports, and the pure anxiety and stress of the whole situation had many of us in tears and in fear that we would not be able to travel and possibly lose the entire cost of the trip. Pay a legitimate travel agent - SKIP this company completely. The worst.nnAnd - I never received travel documents from JST - I had to request them the day before from Travel by Jen. I only received receipts of payment. Scam.

I book my vacation with travel by Jen with Joey. Then I book my excursion with Lori. I had no problem with them, they were very professional and informed me of everything I needed to know. I will definitely book my vacation with travel by Jen again.

They offered me a plethora of vacation options. All 4 star and above locations with great reviews