Generator Connection

These guys did a great job getting my generator fixed up and in ship shape. The technician was knowledgable and friendly and patiently explained everything to me so i understood how it all worked and to keep everything well maintained. Thank you Generator Connection for providing a great service!

As a business owner, it is refreshing to do business with a company that is timely, punctual, and just plain does what they say they’re going to do. In fact, they would have gotten to my generator sooner if I had returned their offices calls faster. Thank you guys!

Not sure what these 1 star folks are talking about as all pricing was made very clear before we committed to our purchase & payment was broken into 3 phases (initial deposit, generator delivery, final installation).nnThey drove 2 hours from Barrington NH to Chatham NH to give us a free quote, which we accepted. A little hiccup regarding the location of the generator (it was almost put directly in the middle of a walkway that goes around the house instead of where it was supposed to go) but we got that sorted out.nnThey arrived when they were supposed to & the crew was exceptional. Friendly & respectful (there was a slushy rain happening & they took their shoes off every time they came in). They encountered some unexpected difficulties in running the electric (our house was built in 1900 & the basement/crawlspace looks like a place where people are asked to the put the lotion on the skin or get the hose again) & ended up working until 7pm. They skipped lunch (despite my urging them to take a break) & gave me a run down on the generator operation before leaving. Definitely went the extra mile to finish the installation.nnWe haven't lost power yet to see the actual unit in action but I have full confidence in them. Should something stupid happen I'll update this review but so far it was a 5 star experience & I would definitely recommend them to anyone looking for a generator.nnKudos to you generator connection!

Horrible Customer Service!nnI tried to call and setup an account as a new customer (since GC did the system install on a house I purchased) and the lady on the phone was really rude. When I spoke to a manager he was no better and we spent several months emailing back and forth. I finally got tired of dealing with these people and went with a different company that was able to come out within a few days. As it turns out, this company has a rather poor reputation amongst the generator service providers in the area so I'm glad it wasn't just me that had an issue.nnEdit: GC has reached out to get more details regarding my post. I will adjust my review if necessary.

Excellent attention to detail. They guide you through every step and don't leave you wondering what comes next. K recommend them highly.