Vacation Superstore

We had never used a travel agent before and turns out we should have kept it that way. This was the worst experience. We knew that some personal reasons might cause us to need to cancel our vacation so we made sure to ask if a refund would be possible before booking. Becky told us that we would receive a refund on the hotel and car rental but that the flight would become a travel credit. This was perfectly fine with us so we went ahead and booked. Well life happens and we did have to cancel. We knew several weeks before the trip that we needed to cancel and we were told that we would not be receiving a refund and that there’s nothing they can do. We were told that the policy had changed with the company they do their booking with. How convenient that it changed right when we needed to cancel and get our refund. Even the manager was not kind or helpful about this situation. I would definitely recommend not using this company. Unless you like headaches or have a life time supply of Excedrin.

These people are the best! I work with Alicia and she always takes care of me at the highest level. I use them for all of my special vacations!

2nd trip planned through Pamela at vacation superstore. Nothing but the best service!

At first, it was a standard basic transaction based off our wants and needs. But as everyone knows, COVID appeared making traveling difficult, complicated and worrisome. We had a Jamaica trip planned for April, reached out to our agent Becky and she advised she had clients there and all was fine, she just got back from Mexico etc, encouraging us to still go, even though the experience more than likely would not have been the same and we could have also had issues crossing back into the United States, contracting COVID. WHO KNOWS as this was unforeseen and unplanned.nnShe gave us an option to reschedule and advised we could get a resort credit. Little did we know, a few days ago we JUST found out since we chose that option it is now unrefundable and if we do not travel our new dates picked in November due to COVID once again, we have a penalty of $200 and we do not get a refund instead a travel credit until December 2021.nnIt is very clear this company is NOT customer led, they strictly care about profits vs the well being of there clients. If it weren’t due to COVID we would have already went on this vacation. Becky advised a few days ago again she just got back from Mexico...it seems she goes there every time we have a concern to reassure us. Jamaica currently has a travel curfew in affect 9-5, they require tests to get in, masks, different protocols etc due to COVID, no one in there right mind would want to travel out of the country with all of this going on, who knows what will change and what if we don’t meet the requirements, we either miss our flight and are screened either way or on the way back we are just stuck in a different country until those are met. INSANE!!! The other people in our party luckily went through another agency and got a full refund even after rebooking. You go on a vacation to get away from every day life, not to have to worry about bringing your masks around a resort. On top of concerns with traveling, we also have kids that we could come home to and have to be quarantined away from them. Overall, this has been a very unpleasant experience, a bunch of back and forth, miscommunication, misinformed, with our options not being fully explained. This company does not have the customers best interest in mind, they would rather keep the money that was paid as in “credit” for what will be 2 years vs giving us the opportunity to rebook when COVID is situated and we will have a pleasant traveling experience vs a vacation and money wasted at a resort out of the country with restrictions. On top of that, so much has changed, the agent never discussed us not being able to cancel once rebooked, if we reschedule again, which will more than likely happen due to COVID, who knows what the next change will be. We will never give thought to using this company again. They are not customer oriented and they are not doing the right thing. This is an unforeseen circumstance out of anyones control!!!!

I called three times trying to book a trip and no one ever called me back.