Nebraska Medicine Bellevue Health Center

EDIT: I forgot to add that the labor and delivery staff here are the only exceptional staff. They are kind and understanding and treat patients with care. I had my two oldest here and it was a great experience. Otherwise, what I said below still stands correct.nnMost of the staff is friendly and attentive. I've been here before several times since it's the closest to my home. My experiences are with the actual hospital/staff as well as the financial department.nnThe ER staff is generally nice. They always admit me quickly. It has taken a while at times to get me to Triage, however the front desk staff is always timely checking me in.nI've had some bad experiences with a few nurses. One was a male, I forgot his name, he was rude and commented that I never seem to wear anything under my hoodies, like another shirt. Which was degrading. (Last I checked, I can dress how I want.) The second was with a female nurse who apparently told my husband that my seizures weren't real because they aren't epileptic. This is despite her having never seen me before or knowing my medical history. Please teach your staff to not invalidate any persons medical condition. Seizures, epileptic or not are dangerous and scary. The last thing we need is someone belittling us for something we can't control.nThe nurses and doctors have always been friendly and easy to talk to. I've only had a couple experiences where I felt they just gave me medicine and told me to be on my way, only for me to go home and feel worse and have to come back.nnWith the financial department, I had a bill with the hospital, I thought I had put in for financial assistance, (I later found out I didn't). Either way, I stopped getting bills from them, so I thought it had been taken care of. It had been sent to collections, however the billing wasn't clear, I thought it was for something else. I tried giving them a pay off amount of more than half of the bill and they refused. Accredited Collection Services is terrible. In order to not be sued, (apparently they don't care that people are suffering through this pandemic) I paid off the entire amount. Whatever, I owed and I paid. No one would work with me which was sad.nnI'm leaving 2 stars because regardless of the friendly staff (at times) most of my experiences with this hospital have been bad if not awful) I would rather go to any other hospital than here again.

The last 2 time I was in the ER I was well cared for. I had an internal hernia and a broken arm. They were fast professional and kind.

Very poor service. Will leave you in room by yourself for hours without checking in on you. Nurse who brought me back got a call in the middle and just dropped me off and never returned. Everytime I come there I get no reassurance and leave just as bad as when I came. Something needs to change.

I've been on hold a total of 37 minutes between the main number and the patient room info line. No answer. Just holding. Waiting to find out if my mother has been admitted. Or if she is dead. If this is how this facility runs their phone system I can only imagine how everything else is run. My first impression of this hospital is that it should be avoided at all costs if you value the lives and health of your loved ones.

Quality of care at the ER was poor. Poor communication, and covid sanitizing not the best.