Farmers Insurance - Tony Davidson

Tony has been our agent for many years. If you want a friendly hometown, honest, customer service oriented agent and a relationship with a human, not a computer, give Tony a call.

I’m reporting Farmers Insurance agent Tony Davidson's poor ethics ofnabandoning customers out of what seems like revenge, for switchingninsurance companies. Tony let me file a claim without reviewing anyndetails of the claim with me and without giving any advice about hownit would affect my driving record and insurance premiums. As a resultnmy insurance premiums have doubled for the next three years. Theninitial claim was for $327.44, which if I had known, I could've paidnout of pocket to avoid paying $2,500 in doubled policy charges. Thenclaim was filed because I drove away from a gas pump and the gasnstation company claimed the fuel pump servicing fee. The incidentnhappened while I was under Tony’s policy, but the gas station companyndidn’t ask for compensation until a few months after I had switchedninsurance companies.nUpon receiving the claim I immediately forwarded it via email to Tony, and I asked him to explain how my policy would cover the incident. Tony responded with a one sentence that he had forwarded my email to a claims agent, so I thought that everything was fine. 6 months after the claim was processed my current insurance company notified me that because of that claim my rate doubled. I called Tony to ask why he didn’t tell me this would happen. He told me that since I was with a different company he didn’t feel concerned about the issue, since he had done his job by forwarding my claim.nAt one point during the claim filing I had even called Tony to ask himnabout the process, and at that time Tony deflected my questions andntold me to ask my claims agent. When I asked Tony why he didn’t raisenany red flags when we were on the phone, he responded that he is anbusy man, and he highlighted that he didn’t take time to advise mensince I was no longer his customer.nThis is shocking since previously I’d been with Farmer’s about 5 years and I was introduced to Farmer’s through my parents who’d been customers nearly 20 years. Working full time as a CNA I earn $14.80 an hour, which will take me 21 extra days of work to pay for this. I also go to school full time and had to take a student loan of $4,000 to pay for my tuition, so I would have rathered to apply that $2,500 to my loans and not for unnecessary insurance premiums that could’ve been avoided if my agent had actually done his job in advising me.