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ATI Physical Therapy - Corporate Office

790 Remington Blvd, Bolingbrook, IL 60440, USA
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Detailed Information
Openning hours
  • Monday 7:00 AM – 8:00 PM
  • Tuesday 7:00 AM – 8:00 PM
  • Wednesday 7:00 AM – 8:00 PM
  • Thursday 7:00 AM – 8:00 PM
  • Friday 7:00 AM – 8:00 PM
  • Saturday Closed
  • Sunday Closed
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ATI Physical Therapy - Corporate Office
Reviews
Jillian Rafanan (11/03/2020)
Would probably give 0stars if that was an option need physical therapy? Highly suggest going somewhere else. Patient advocate team is a joke. Over paid and was released early from treatment its been months and I’ve called multiple times for months and still no answer about my refund. And every time I call they’re giving me the run around. Need physical therapy? Consider going somewhere else.
E DuPerier (09/22/2020)
I was a patient of ATI for only 2 sessions and have had completely unacceptable customer service in regards to my insurance. I am no longer – nor will I ever – be a patient of ATI!!nnWhen I called to get my first appointment, a very confused and slow “Daniel” took all my information over the phone. When I arrived at my appointment the next week – NO information was in the system at all. So I had to start ALL over there at the clinic. Then when I asked at my second appointment if my secondary insurance was verified; my secondary was STILL not in the system. So they suggested I call the Financial Navigator. A woman at an international call center tried to assist me but was completely unfamiliar with Tri-Care insurance – and kept asking me for their policy number, address and phone number – and did not know what number was to be used to process.nnI have just cancelled ALL of my upcoming appointments and will be moving to another clinic with professional and competent customer service. I anticipate that I will not even be able to add my secondary insurance to your fees due to the complete inability for the supposed “financial navigator” to understand basic and common insurance. Come on ATI – you used to be better at this!
Gabe Dixon (11/19/2020)
One of the most frustrating companies I’ve ever had to deal with. They changed their policies multiple times while I was working with them so they could get more money. They made two accounts for the same injury. Highly recommend you avoid ATI.
Emily Walker (10/13/2020)
Please, learn from my mistakes and NEVER pursue services from ATI. I attended two nutrition appointments, the first one for 30 minutes (filled out paperwork, was told to keep a food diary), the second one for less than 15 minutes in which my nutritionist glanced at my food diary and told me he could not help me. I was slapped with a $500 bill for this. I have pursued this frankly fraudulent charge for the past YEAR. I'm stuck in outsourced customer service hell-- I've been told +10 times I'll receive a call from the escalation dep; it never comes. I'll ask to speak to a higher-up; I'm transferred to static. ATI truly represents the worst of the American healthcare system.
debra juhas (11/11/2020)
The Physical therapy and staff are great but the customer service department is horrible they are rude and don't know what they're doing and instead of sending to someone who could help me after being told this is my second phone call to fix the same problem I was hung up on. This is not professional and definitely not acceptable behavior.
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