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Joan Cann (02/22/2021)
As a relatively new, 88 year old widow, I am prone to being overwhelmed by the demands of life. My latest problem was losing or misplacing our 1099 reports from 2020. I had sought to obtain copies with no success until I called the Woodstock office and was blessed to connect with Tom. He was the most compassionate, cooperative gentleman I have met since my husband’s death. He allayed my fears, took all the necessary information and promised he would send the copies when he next went to the office. The reports arrived on the day he promised, to my relief. There has to be a way in this stressful world to reward him for his compassion. I can only pray that someday, if he is in need, he will be blessed to connect with someone who is as compassionate and helpful as he is.
NoRaison Detre (08/14/2020)
Tom was endlessly helpful. Easily the best encounter I have had with dealing with Social Security. Kind, compassionate, and very informational. Could not be more pleased to have someone like him helping my son.
Bria Gorman (03/11/2021)
The two girls and Tom who I spoke with were amazing Tom Is the nicest person I've talked to I've been trying since last December to change my name with the Waukegan office after being hung up on, talked down to and lied to this location is a life saver
Jennifer Farrar (02/22/2021)
Terrible terrible customer service. They hung up on and then didn't answer the phone after I tried calling back. Not sure why people working for the government were not trained in customer service. I'm so tired of dealing with these people. They don't treat people with respect and I honestly think they do what they want even with holding pay from people.
Fiona Nanaj (02/01/2021)
If I could I would give no starts... such a poor customer service. Full of attitude when answer the phone.
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