Jet Air, Inc.

This is a brief recitation of our experience with jetair, when they transported my wife on life support. I would not trust this keystone cops type operationnn1/20/2014nTimelinenn1:30am: Jetair staff and local ALS ambulance staff arrive at Presence/Provena hospitalnNurse Julie assessed Karen’s situation and assumed the leadership role in transport preparations. Vital monitoring systems were disconnected and mobile systems connected. Mobile ventilator was powered up and settings matched to hospital system (FiO2 60%,PEEP 10, tidal volume 350). An alarm indicating low battery on the mobile ventilator sounded and was silenced. Nurse Julie stated this is normal until connected in the plane. Karen was transferred to the ambulance gurney. Life support was transferred from hospital ventilator to mobile ventilator. Karen was transported to Willard airport via ambulance and placed aboard the airplane (Cessna citation, tail number 694LM). We observed takeoff approximately 2:50am.nn3:44am~4:30am: I received a text messages from Tom:n“Problem. Ventilator quit. Landed in Indy. Enroute to hospital. New plan.”nn“Going to I U Methodist”nn“In ICU here, stabilizing, Doc to talk to Clev Clinic receiving doc in morning. She says they have excellent care here. Well. I hope”nn“We were on hand pump lung vent for 20 min. With excitement they want her to be able to settle down”nn4:37am: I received call from Tom stating Karen is stable and they want her to rest after the situation. Tom Placed Julie on the phone. Julie stated that per normal procedure she attempted to plug the ventilator into the airplane after takeoff using ventilator charge cord and discovered the charge cord was not in the bag. She called her superior who informed her the battery had a 4 hour duration. The flight was to be less than one hour so she decided to continue and informed the pilots of the situation. Some time passed, and the ventilator quit. They initiated use of an Ambu bag and informed the pilots they needed to land and go to a hospital. Landed at Indianapollis and transferred to ambulance then to IU Methodist hospital ICU. Karen was stable and sedation was increased to allow her to rest after this experience. She further informed me that they planned to fly back “home” and retrieve the charger then continue the transport. I asked if they had used a PEEP valve on the Ambu Bag to which she replied they searched but did not have a PEEP valve either. I asked if they could obtain the charger for the ventilator and a PEEP valve for the ambu bag at the hospital rather than the estimated 5 hour round trip time to retrieve their charger which seemed to be a poor plan. She informed me she would ask. The hospital will not “loan” those items and the plane was sent back to originating point to obtain them. At the present time, Karen is still in ICU at IU Methodist and the required items have not arrived.nn2:44EST: Jet air landed Indianapolis. Staff proceeded to hospital and transferred Karen from hospital to planenn5:07EST:takeoff Indianapolisnn5:53: Landed Burke lakefront airport ClevelandnnApprox. 7pm Karen was in ICU at Cleveland clinic, stable, and they were evaluating condition