Zales

Initially We waited over 20 min to be serviced which is typical in this COVID environment. I came in to send my ring in for resizing. The first sales associate was very pleasant and professional I realized. I had given the wrong size so I went back to the store about 30 min later and an associate by the name of Elisa acknowledged after waiting around for 10 min and 10 min after that she decided that she had to take us because no one else was available. She was extremely rude and left a bad taste in my mouth about that store. Since I wasn’t making a purchase she tried to rush me out of the store to get to the next person and then when I asked for an updated receipt she said I had to wait for my original sales person. Since I had already been in the store a long period of time I asked for a manager and she asked for my original receipt then proceeded to scratch out the ring size on my receipt and told me “it would get done”. I asked for her business card and she gave me a blank business card with store hours that didn’t reference herself at all. Then I asked what her name was and she snatched the card back and wrote her first name down. When I asked her last name or employee number she let out a loud sigh and after rolling her eyes she also wrote down her last name. After spending your hard earned money at an establishment and being loyal for years the least you would expect is respect. I will not be patronizing this location anymore and I definitely will be reaching out to Zales corporate office because this behavior was beyond unacceptable.

If I could give them zero stars, I would. The only positive was my experience with the young African-American male who provided good customer service. I cannot say the same about his colleague, Elise. I showed her a charm and told her I was looking for a necklace. I noticed a rope chain with the price tag of $1,200 and the guy told me they had a 20% off promotion and went to confirm with Elise. When Elise came back, she charged me MORE than the sticker price and said its because the price of gold went up and they haven't updated their price tags. She was trying to take advantage of me and upsale me. I asked her who is the manager and she said the manager, Brian is on vacation. Then she told me I should go shop at a Kiosk down the hall. She is terrible. I will be emailing Zales about her.

I need to get my ring inspected. Store is closed again. No sign saying why or when they will be open. If you call the phone rings with no answer. They should have a recording saying when it will be reopened for the customers. This is not being professional. Shame on the management.

Great customer service and experience.

I love Shantay but I just found out she is no longer working there. I need to find her!!! She knows my style and I have literally bought all my jewelry from herud83dude29ud83dude29ud83dude29.