Elgin Pediatric Therapy Inc

The speech and physical therapists are nice and great at what they do, however the establishment itself isn’t the greatest- far from it in my personal opinion. The receptionist Janine is extremely rude, unorganized, lacks compassion and quite frankly cares more about payments and making clients feel as uncomfortable as can be- to the point where she has walked up and interrupted my sons therapy sessions to discuss payment options (my husbands insurance covers most of it but there is a copay) we would normally pay in cash but on occasion would also pay with our debit card on file. However, when we would pay cash we would normally overpay to avoid having an owed balance- but due to the negligence of the receptionist she would enter the dollar amount on only one side of the therapy and then we would have to deal with her interrupting our sons sessions, and she has also spoke direct and openly In Front of their other clients on numerous occasions, one of which whom I know personally. On another occasion, my son face planted and his lip has busted open in the lobby while in a physical therapy session with the physical therapist and the physical therapy assistant and started bleeding and we were given ice and a towel (which was very kindly the physical therapist) however it was sad and disturbing that when I left the receptionist joked and said “3 people and he still took a spill poor little guy, now how will you be paying for this session” sarcastically which made me infuriated because my son was still upset clearly hurt, we had only been on the session for may 15-20 minutes at most and I felt extremely upset as a parent of a child who needs physical and speech therapy and who has gone to this establishment for months- I am extremely dissatisfied and yes, I did speak with the owner who similar stated I was the “only person who has ever complained about the receptionist Janine which seems off because there is even a review that says otherwise but nonetheless, I wish to share my experiences as a mother and client of this establishment because I would like everyone to know how our experience was. I think personally what sucks the most, is the speech and physical therapist are extremely talented individuals and I would love to have my son work with them but feeling unimportant, and disposable to the establishment has given me mixed feelings.

We have been coming to EPT for over 2 years. Our daughter suffered a stroke as an infant, and so she requires Occupational and Physical therapies weekly. Thanks to the staff at EPT, our daughter has learned to walk, run, jump, use both sides of her body, use both hands in fine motor skills and most importantly - our daughter has grown in self-confidence. The staff are always friendly, kind, engaging and courteous. They care about our daughter as if she were their own - challenging her to grow, cheering her accomplishments, and motivating her to new achievements. I would highly recommend EPT to parents looking for therapy for their child. They are competent, not complacent or redundant in their approach to therapy sessions. We’ve also brought our son here for speech therapy, and he walked away from the first session with an awareness of how to correct his pronunciation and tongue positioning. They have worked with us to maximize our insurance benefits and also when having to pay for sessions out of pocket. The front desk manager, Jeannine, is a gem. Exceptionally sweet and friendly, it shocks me that anyone could describe her otherwise. I travel 30 minutes to come to this clinic because I believe the service and care we receive here cannot be topped.

If I could give zero stars I would! The receptionist Janine is ridiculously RUDE! This is my first time ever giving a review and if you're reading this, don't waste your time here. Find somewhere you will be respected like a human being! Lesson learned!

Phenomenal therapist connected immediately with my 12 month old great grandson. Careful evaluation with specific suggestions to improve his eating. I highly recommend them

My kids have been going to EPT for over 3 years. They have all been professional, kind and caring. The therapist treat my kids like their own. My kids absolutely love them. My kids have come along way and EPT is a big part of the reason. A BIG thanks to Becca, Melissa and Amanda from the bottom of my heart.