FloForm Countertops | Seattle

Joe and his crew had a late day. And still made it out to our house and had a late night here in bellingham and still had to drive home to tacona after they finished and all we can say is that they did an amazing Job. I definitley recommend these guys they came out and nailed it

This review is based on Flo Form as a fabricator and install company, not the Cambria quartz product they sell. Bottom line upfront: Flo Form is horrendous to work with and their quality in customer service, fabrication, and install is terrible. I’d highly recommend avoiding doing business with this unethical company.nDetailed review:n- Flo Form told me they were the sole fabricator for Cambria in the Seattle market. I called Cambria headquarters after having issues with Flo Form only to discover that this statement is not true.n- I bought Cambria through Costco in 2018 who contracted directly with Flo Form but acted as the intermediary. I wanted the same Costco package so I called the number from my prior Costco receipt. They never disclosed that their contract with Costco had expired and pushed me direct without notifying me until after I had signed a contract (there were numerous benefits with the Costco deal). Flo Form’s business practices are unethical, and their employees are grossly untrained.n- Flo Form’s customer service is solely focused on transactions, not people. Their employees follow processes rather than aiming to provide a good customer experience or even seeking to understand their customer’s needs. There’s little interest in understanding individual projects, rather their team simply focuses on turning jobs.n- Due to that mentality, their estimates are inaccurate because they don’t apply critical thinking practices to understand what your project requires before providing an estimate (because they clearly don’t care).n- Expect to receive emails, not phone calls.n- Expect to call and email multiple times before receiving a response, even when you have a quality issue with install.n- Expect to pay more than estimated, even if you’re a repeat buyer requesting the same exact edging and thickness as in your prior job. I did and they apparently didn’t look at the details of my prior 2018 job even after asking them to so my bid increased by 17% the day my template was completed. They also forgot to add sales tax in their first bid so I had to mail another check or they were going to charge me a credit card fee to pay by phone even though it was their mistake.n- Their templater gave me poor advice so I ended up having to have my shower niches re-cut, as they didn’t fit the job. Flow form was going to charge me for another template appointment and charge me to ship the pieces, so I ended up having to do my own measurements and drive to Kent to pick up the niches even though their templater had the error in judgment.n- Their quality is terrible. My tile installer had to fix their poor cuts to make the job work, and I also have scrapes in the Cambria surface that I didn’t notice until after the installers left. The installers also damaged my drywall.n- Don’t expect to get a personal experience or even decent service from Flo Form. It’s a numbers based / transactional business that doesn’t have the capacity or people talent and skills to successfully work with individual buyers.n- Customer service quality is not a priority to Flo Form. In fact, my project coordinator quit in the middle of the job and no one called to tell me. I found out because I called after emailing multiple times (again) with no response.n- I Would NOT recommend Flo Form as fabricator / installer, in fact I’m planning to share this experience with the BBB and have shared this review with Cambria since an ethically challenged company represents their brand.

Omg - the new countertop in my kitchen looks terrible!! A blind monkey could've done a better job. I am never doing business with this company again - it was a huge disappointment.

I was taking a short walk close to my house in Puyallup back in March when I witnessed an accident. The guy was obviously driving too fast and not paying proper attention as he drove through the neighborhood and ended up hitting a dog. The owner was very distraught - she was in tears. I happened to see her again a few days ago - she said no one from the company had contacted her at all about her service dog that was put down due to the accident.nnI usually mind my own business but it upsets me that no one from this seemingly reputable company has any common decency whatsoever to apologize to her on their driver's behalf and hold themselves accountable for this mishap. This lack of sympathy appears be a sign of the times.

I was very disappointed with the results. I took all the pieces i needed for sizing and shape. They measured them and kept one piece for specifications. then they sent me paperwork in the mail and 3-4 times over a couple months and asked to sign. I was finally given the pieces which were not my measurements, they were thinner, longer and short. I have been waiting for these for so long. They now tell me they cannot do anything but to have me pay and order again. Do i really want to order from them again ......definitely NOT and I do not recommend them to anyone else.