Hollis Brothers Auto Service

We are a family that owns a small business and we enjoy supporting local businesses and this is one of our main reasons we started coming to Hollis Brothers. However, we also do not like to be taken advantage of and I am not sure if Dave Hollis has convinced me enough to come back to his shop. The reason for this comment is that his prices are actually higher than Motorwerks of Barrington. I just performed an oil change service on my BMW X5 and the invoice was $20 higher than a service performed at BMW Motorwerks on January 28, 2020. When I brought him a copy of the invoice, he had indicated that this was over a year ago and that prices do increase. He did knock off $10 but the reason we use an independent shop is to get away from dealership price gouging. However, this is not the only service that was quoted to be higher or equal. My rear brake service was equal to BMW Motorwerks pricing. In addition, wiper blades replacement was quoted at $80! This is on par with other google reviews regarding the higher than average prices on their service. Other google reviews are quick to give this business one star, but I will stay neutral with 3 stars due to the fact that the technicians do perform good service. For anyone looking for a local shop, you will clearly get good service but one has to ask themselves whether they are comfortable in paying the same or higher amount as the dealer.

They checked & filed my low passenger tire & checked the others too. I asked what I owed them & they said there was no charge. Unexpected. Very nice men.

They care about more than just your car. Definitely go here for expert repairs!

Great technicians. They always find the problem, repair it and return my car quickly. Fair prices and correct repair recommendations!

Ok, so I tried out Hollis brothers for the first time. We live in Kildeer and I like to support local businesses. These brothers have been in business since the 70’s and service BMW, Mercedes, Mini etc. We own BMW and Mini. I was excited about finding a “local” shop. I was asked to drop off my car Friday afternoon for a Saturday morning replacement of my front brakes. When I arrived Friday afternoon there was no one in the front office-I had to walk out on the service floor to find help-I was told the service desk person left early.nnI was called early on Saturday to confirm my car would be done around 10:00 am. They also outlined the price, which was over $900 for the repair. To be FAIR, they indicated that they were using OEM parts. I had recently had my back brakes replaced by Midas for $545. The gentleman told me they close at 11:30 am, so I should arrive before then to pick up my vehicle. No problem. I received a text at 9:48 am that my car was ready. When I arrived at the shop the office was empty-AGAIN. Once more I walked out to the service floor and asked for service. I was told that the individual that handles bills etc. had “run to the bank”. I waited over 15 minutes for service, when he finally returned. Heaven forbid that the desk manager wait until 11:30 to go to the bank-they knew I was coming to pick up my car.nnBottom line-I wanted to support a local business. The service was poor and they were twice the price. NEVER again.