Midwest Pool & Spa

Do not buy from Midwest Pool. Customer service is the worst. Tried make a return and lady was rude.

Great customer service

Did not keep there appointment that we agreed to. Never bothered to call the say they can't make it. so I called up there. they told me that they would call me back to reschedule. They never did. Might be a great place for chemicals but, customer service and repair service sucks.

From the moment of setting up pool closings, not being on the list to having to call numerous times to verify service. Then for them to not show up. When their own employees bash the owners there is definitely a business issue. Despite all the bad reviews (bad things can happen here in there in a company) we decided to overlook the reviews. The service, customer service is horrible. The guy who works there is in every sense of the word self inflated. Cares nothing about his customers or his ability to care. We were getting pool service there as we have an in ground pool. Run around after run around. Despite it all we were wanting to purchase a hot tub and were ready to purchase it was like we were a bother to even speak to us to buy one. Then bailed on us three days in a row for service. They would say when you call they will call you when heading out then never call, show up and say sorry you weren't there. Then say they are going to get parts then never to come back the next day (when they say they would) Call 5pm to say sorry not today either and we still didn't stop to get the parts that we said we would get yesterday. Had no care in the world about the crappy service. Needless to say we called cancelled booked another pool company to fill our pool needs and purchased a hot tub with no issues in a matter of two days and getting delivered on Saturday. Best decision we ever made was taking our 8 k and giving it to another pool company that treated customers with respect. Don't just walk away from this store but run. You will thank all the reviews later. It takes time to actually write these out, time out of our day. So we must have been pretty upset. Consider all the customers who just took their business elsewhere.

I would give this place 0 stars, and a complaint to the Better Business Bureau. I know Quincy only has a few options for pool work, but if you can, don't use these people. Me, my wife, and her aunt all had troubles getting a person to show up at the house. My wife and I live out of town, so when we come back and have a window, we try to work on the house. Every time we called in advance for an appointment, their service person was a no show for the date we set up. Her aunt had to take off work on 3 separate occasions before someone finally showed up. That's three wasted vacation days. When they finally did, they brought a couple employees with them that seemed pretty sketchy...looking around the house in places they didn't need to be. Days later the house was broken into (unproven it was their employees, but very probable). After all that (2 months of this), Midwest sent her a bill for around $300 for a small piece of PVC pipe that didn't fit the system. Apparently they forgot how to get paid or what 'service' actually is.