N AL Family Medicine LLC

I selected Dr Stephanie Burrell as my primary care physician bc through my insurance I needed to pick one. I called in on a Tuesday to schedule a yearly check up in which I was told I needed to fill out a new client form before anything could happen. They took my contact information and repeated my email back to me. I never received the form, yes I checked my junk folder. I called back the following day and left a voicemail. It’s now Friday and I received no call back and no email. I selected a new primary care physician. My advice is don’t even try unless you love wasting your time. This place has terrible communications.

I always have a great experience when I go for my appointments. I am glad I found a good doctor to care for me and mine!

A lack of organization is the biggest problem plaguing this clinic. Lack of human empathy is the other. Lost prescriptions, inaccurate billing between labs done on the same visit, referrals placed months late, charges for annual wellness visit (should be $0 copay). Dr Burrell fails to make notes in the file, so later forgets situations and medical conditions already discussed. Appears confused on follow-ups. Doctor and some staff don't take patients seriously.nnOrders a full lab on every visit and for each follow up visit, and at times fails to disclose what the labs are for (ordering the wrong labs is also a risk, as is not getting approval through the insurance before ordering imaging.)nnBurrell doesn't like making physical contact with her patients, so she will stand on the other side of the room to perform assessments unless hands-on is necessary. At that point, it seems like you are a burden to her. She sways back at sudden movements, very much uncomfortable with the odds of physical contact. I've never felt so embarrassed about my body as I have talking to this doctor. I felt utterly ashamed and disgusting.nnAfter speaking with other previous patients, this is a serious, and consistent, issue, tracing back to her time at the ER. Last year, my roommate had a severe infection and staff determined that she was not in pain, had never stated she was in pain (I witnessed her assessing her pain, so this was inaccurate). They stated they could not excuse her from work with 104 degree fever, vomiting, and severe dehydration. After spending the following day in the ER, running exams, it was determined to be a life-threatening infection that her office refused to work with.nnI wanted to like Burrell. She had great reviews with BCBS. But Burrell didn't seem to care as much about me as she did ordering the labwork and 3rd party exams, and that wasn't something me or my insurance was prepared to handle.

Staffs are very RUDE and not caring sick patient, but caring only money. It is hard to meet the doctor. We even had to make another appointment if we have other health concern during consulting time with the doctor.