American Express Travel

I have recently had an experience with American Express. I would never have an American Express card. I had a patient file for a refund for treatment from both my partner and myself, by lying to American Express. I responded to the allegations in a prompt fashion, sending them all the information asked for and proving beyond a shadow of a doubt that my associate and I were in the right. American Express sent the charge back to the wrong address with my associate and then closed the case in favor or the card holder in my associates case. They closed it in favor of the card holder three times in my case stating that I did not respond to them withing the time allowed. I responded on the day that I received the notice each time. How much more prompt could I be. It became obvious that American express was not interested in honesty, Integrity, or truth. All they were interested in was who was giving them more money (the cardholder) They have refused to discuss the matter.nRectangle Health failed to support me and has recently failed to return my calls. The do business with Merchant Services. At least that is what they answer the phone as. They also failed to support me as a merchant and made errors causing the case to be lost by me as a merchant in the second rebuttal. They did not see that it was a second case, failed to notify me and allowed American Express to close the case in error. They also failed to inform me that if I closed my business as I did with one of my offices, that I would still be under contract for three more years for the terminal with their subsidiary company. I am totally not happy with Rectangle Health or their subsidiary company that they do business through, Merchant Services. I will be canceling my account with them as soon as the contract up or sooner if I can get the Washington State Attorney General's office to investigate their business practices.