Village Cleaners

Dropped off 300$ jumpsuit on Friday around noon came back with so many snags its unbearable now

NEVER will I ever use Village Cleaners on Old Settlers Blvd. Their whole system of keeping up with their inventory that leaves and stays in the store is nonexistent. Talking to management or the “owner” is next to impossible. I dropped off four Dallas cowboy jerseys all together worth over $600. Now I made the mistake of letting the time they were there roll over past 30 days. Ok my whole rant comes from... When I called on Monday of this week I was told that my jerseys were still there. I left work early Tuesday to pick them up. When I get there I’m told they can’t find them. The lady showed me the computer screen that showed my jerseys to still be in the store. She went on and on about how she has only been there two weeks and how she does things to make sure things get checked out correctly and how the other worker gets offended when she does certain things blah blah blah.. Red flag right there. So in other words this isn’t the first time this has happened. Long story short I went in the next day to talk to the “manager”.. Which turns out she says she’s not a manager I get a totally different story from this lady neither one of their stories match up. The only answer I would get from the from the owner when one of the employees called her was it’s past 30 days we’re not responsible for anything” that’s all she kept saying. How do I know my stuff was not taken or sold two weeks after I dropped it off? They have no way to pinpoint exactly when my stuff left that facility because according to their system my stuff is still there. I know I will never see my jerseys or any type of reimbursement for them and at this point they can shove their 30 days up their a55 because of their failed inventory system. Supposedly I received a phone call when the 30 days was about to expire which is bull I never received a call so that just tells me that you didn’t have a number or ticket to call me with because my stuff was already gone from the store. All of this could have just been prevented if they would have told me on Monday when I called “no ma’am I’m sorry it’s already past 30 days we do not have your stuff anymore.”

Great service and friendly staff. They were going through changes back in June but now the service is perfect.

Village cleaners ruined my dress pants and would not refund me. I would never go to this place, all is well until they mess up. Then they just deny any doing. Bad Business! If you read onto other reviews you will see a pattern with this place.

Family owned, super friendly staff, and great customer service. The girl working the counter is super nice and approachable. This is definitely the business that knows you by name.nnMy husband was very pleased with his work shirts (he's very particular about his shirts and loves the extra starch on 'em, so that's saying a lot!). & prices are just right too at $2 a laundry shirt.