Fred Meyer Jewelers

Not so great experience so far dealing with FMJ. To start with the good: Ring selection in house is mediocre, HOWEVER Fred Meyer’s online selection was pretty decent, especially for low-mid priced engagement rings. Shipping was relatively quick considering the pandemic still jamming things up and the associates were very helpful when assisting in re-sizing. Here’s where things went south fast. After waiting almost three weeks for the ring to be resized, upon pickup the ring has two major defects. Out of the four prongs holding the stone in, a single prong is shaped incorrectly and is inconsistent looking with the other three. Secondly, the stone itself does not sit perfectly in line with the ring to the point where itself considerably noticeable. It’s these issues that made me return the ring on the spot to see if it could be fixed. I was told it could be up to another three weeks until I have the ring back to me. Paying upwards of 1.5K I would expect just a bit more attention to detail. I just want to propose to my girlfriend already.

Razi and Felicity are not only gorgeous employees at FRED MEYER JEWELERS in Bothell but also they are incredibly kind and knowledgeable concerning their inventory of incredible diamonds and settings!!!

I needed a new clasp for my bracelet. They said they would call me with a quote, never did, and proceeded to do the repair anyway. When I went to pick it up they charged me $90 (more than what I actually paid for the bracelet). I refused to pay this and they had to send my bracelet back to put my old broken clasp on again.

A great selection and there are usually great values to be found. They also offer excellent service, not only at the time of the sale, but also for the lifetime of the purchase with repairs and cleaning services.

No high pressure sales. Associates genuinely want to help. I haven't had a bad experience, yet, over years of occasional visits.