Aqueduct Plumbing Company

Aqueduct went above and beyond helping so many people this week. They came out late in the evening about 12 hours before the appointment because they had a bit of spare capacity and knew that so many folks were in great need. Our plumber (Josh) was exhausted (it was after 8 PM) yet still incredibly professional. He explained what he was doing every step of the way and went beyond to call to check some other potentially problematic areas in our ceiling. I will definitely use Aqueduct in the future and am impressed with how honest, direct, professional and helpful they were with everything. They really wanted to help us and did an excellent job.

First of all this company really came through for us. They did everything, and I mean everything that they said that they would do during this Freezing weather crisis that Texas is going through. They answered (unlike almost all of the other plumbers that we called) their phones, they committed to a Thursday (less than 48 hours after pipe break) appointment with a phone call before arrival, they committed to checking out our plumbing system and doing a pressure check after repairs and their plumber was simply outstanding explaining everything he was doing and providing me with very comforting reassurance that his repairs and inspections were done professionally. He also walked my wife and I through all of the steps we should take during the next Big Freeze.nnDuring this recent DEEP FREEZE we had a copper pipe burst on Tuesday afternoon. Before we could cut off the water and drain the pipes we had a 2 x 3 area of sheetrock and insulation fall from the ceiling. We had water through out the laundry room and kitchen. Shortly after that we lost electricity for around 30 hours and the hole in the ceiling only added to to the freezing temps in our house.nnAqueduct Plumbing was simply outstanding. The lady who answered the phone when I first called (in a rather panicked state) was so thorough in scheduling my appointment. I was really surprised if not shocked when she told me that they could show up within 48 hours. The Aqueduct Plumber Sam was the best. I know that he was and had been working long and late hours but when he showed up he made me feel like I was his most important call of the day. He was thorough, professional and a real pleasure to deal with.nnMany of the other plumbers in the area had recorded messages and have still not called back.nnAqueduct and their team are reliable, priced fairly and they do what they say that they are going to do.

While they came fairly quickly after the ice storm, they had to return a week later after multiple phone calls and texts to fix the job they had done, and it's still not right. In addition, the kitchen faucet is now leaking as is the hot water tap. I'm going to chalk it up to the stress they were experiencing in trying to answer many calls, but will probably go somewhere else next time and to get the repairs that are still needed.

Prompt, professional, respectful of our time and property, lowest bid out of 3 companies, worked around our driveway saving us 800.00 off their own quote and completed the job within 24 hrs and not 48 as they had stated it would take.nThis company exceeded our expectations.nI would highly recommend them to anyone and would not recommend any one else.

I used this company to Repipe my house in 2018 after my old pipes froze. They did it in one day but never finished everything. If you are considering repiping or even using this company - I urge you to think twice. Long story short - rats ended up chewing thru pipes 2 separate times. Much damage second time - then came the big freeze. I have been without water for weeks and they do not have the time to finish my job. Not a company who values their customers. Get a referral from a friend who is happy with their plumber and skip over these guys.