Medlock Services, LLC

Highly recommend Medlock Services for plumbing needs. Ted Herrera provided superb information on assessing problems with a tankless water heater that malfunctioned following the freezing temps. He was extremely knowledgeable about potential repair issues and offered suggestions on resolving the problem. Ted was professional, understanding and very kind. Laura (office manager) was responsive, pleasant and very helpful from the first phone call. Keep up the outstanding customer service. Thank you!

During the Great Texas Freeze of 2021 where we lost power and the temperature remained below freezing for a full week I experienced a frozen pipe leak in the ceiling of my garage on a Wednesday. When I attempted to call two other well-known plumbing companies in Dallas I had previously used, they were not even answering their phones.nnIn desperation I reached out to a realtor friend of mine who suggested I call Medlock Services, a plumber she had previously recommended to many clients who were very happy with the services they had received.nnLaura at Medlock, not only answered the phone, but diligently worked with me to get a plumber out on a timely basis to fix my problem(s).nnTed Herrera and his partner, Luke, not only showed up on time, as promised, but were both very professional, friendly and communicative in resolving my issues. They repaired my multiple water line leaks behind my built-in work bench cabinets in my garage and did so with the least amount of damage to the walls in a most timely manner.nnThey got our water back on, after it had been shut-off for several days, and charged a very fair price for their work.nnI will not hesitate to highly recommend Medlock Services for plumbing work to all of my friends and I will only use Medlock and Ted Herrera in the future for all of my plumbing needs.nnGOOD JOB! MEDLOCK.......THANK YOU

Last week, during the extreme freeze, the main line to my house froze and burst. Another plumber came out to look at the job, but for days I couldn't get them, or anyone else, to call me back to schedule a repair. I called Medlock Services, left a message, and they called back on the same day. They scheduled my repair, and actually arrived on time, fixed the pipe, and had my water back on within an hour. Their customer service and workmanship has been great, and I definitely will call them again. Thank you, Medlock Services!

Highly recommend. Great experience all around - from scheduling to a quality repair. Will always be my first call in Dallas for plumbing needs.

These guys are just flat out awesome. I almost don't want to write this post to keep it my little secret but that is undoubtedly not fair given the level of service, price and responsiveness the team I've had the pleasure of working with (Laura and Ted specifically) provide. They are friendly, they are local, they are professionals, the kind you don't need to hover over while they work. I will not take my business anywhere else, period.