Valet Spa - Westfield Montgomery

EDIT: The manager (James) is amazing! He was able to fix the scratches (how, I don't know, but they are gone). He also redid the things that weren't properly cleaned. I want to thank him to going over and above.nnI just left this place and wish I had seen some of these reviews. I got a premium detail and my car is still dirty (seats, cup holder). AND... my window tint is scratched on the interior! How???? I have NO idea how that happened, but I did not bring it in scratched. I barely drive my car and when I do, I baby it. (You can ask Jim Coleman - they know how I am).nnBut for the money I paid, I could have gotten it done at the gas station. When I was told that it was ready, I walked around the vehicle and noticed that the entire trunk had not been cleaned. Still had dirt on it and hadn't even been touched by a drop of water or soap. I told Antoine, who told me that the employee who did it didn't bother to clean the entire car. (Again, how???)nnHowever, it was when it was redone that the window tint was scratched. I have taken photos and left my information with Antoine. I also sent an email and left a message with the company. I was hoping that I would find the almost perfect car detailing center, but I see that I did not. But I really am waiting to see how they will deal with the damage that was done. Let's just say that I have low hopes. They have no system in place to report damage or do a condition report. That is very unusual and a huge red flag.

This was my first time using Valet Spa at Montgomery Mall. Tyrone and Antoine worked on my car. I didn't meet Antoine. Tyrone spent a lot of time on the outside and cleaned the mats. It is dark in the garage and on inspection several things weren't obvious until I had more light. Some areas on the windshield had not been cleaned and areas in the interior were missed. Rather than take it back, I took care of it myself. However, I will return and in the future will check out the finished product where there's more daylight. James, the manager, was very helpful and Tyrone was also helpful. Had I taken the car back I have no doubt they would have taken care of things. They need more light to do their work!

Pointed out the areas I needed to be cleaned and vacumed internally. Car was not fully clean. Windows where more dirty than orginally. Looks like the wiped down my car with a dirty rag. Windows have a sticky substance on them. Not worth it. a waste of 300 , I

I took my Mercedes convertible in and James (manager) made sure the car was shiny and clean. He really paid attention to detail and my car has never looked better! I've tried other car washes and detailers but no one got it as show room ready as Valet Spa. Be sure to ask for James.

DO NOT come here. I made a reservation online, received a confirmation email, showed up 5 minutes early to my appointment and NO ONE was there to receive my car. The office wasn’t even open. Very bizarre experience. I tried calling both their HQ and the local office. No answer.