Apple Montgomery Mall

Went to pick up Iphone ordered online- fully already paid. Security staff told me to wait outside of the store. then they figured that my Fabric mask is not thick enough for they high standards and demanded me to wear double mask or they wont let me in to pick up my order, i of course left and canceled my ordered - hopefully i will get full refund. I never had this bad experience with Apple and will avoid that store with all costs.

This is one of my favorite Apple stores to go to. I can come here even if I don’t need to buy anything. Came here to get my IPhone Pro fixed and everything went OK. My apple genius was friendly, transparent, and got things done. It took longer than we expected to pick up my fixed IPhone but now it working the way it should.

AMAZING SERVICE!!! Ryan J was absolutely the best! Super professional, explained everything clearly, and was able to work everything out for me. Highly highly recommend!

The worst experience ever!!! They truly have no Idea what they are doing. My laptop would not charge. They stated it was the battery, Sent it in and it came back, and still did not work. Same issue, so I took it back to the store. Instead of checking the cable as I had originally asked them to do, they recomended I wait 2 hours to speak to someone. I asked if they could simply plug it in and see if it was the cord. After they plugged it in, it became clear it was the cord. Instead of letting me buy the cord ($20). they recommended I buy the adaptor too (almost $100 all-together). Even though the issue was only the cord. THIS PLACE IS A TOTAL SCAM!!! Worst staff and worst products, for a genius they are pretty daft.

Not the best customer service. I recommend Chris though. 10/10 for himnBe prepared for long lines and not be able to touch any displayed phones and Macbooks. Wouldn't want Trinity to assist me again. Super rude.