Extra Space Storage

This is the first time working with Extra Space Storage and we feel confident that our trailer will be safe and out of the weather. After such a big expense purchasing a trailer we needed a place to protect our investment. We use to have to shovel the snow off the trailer and the space it took in our driveway is nice to have back. Terri was very friendly, well informed, thorough and accommodating.

Process to reserve and get the unit was very simple. I reserved my unit online and a rep called to finalize the remaining questions and send the lease to review and e-sign. The rep explained all charges for the first bill including the first month at no cost. There were no surprises or hidden fees. I just moved into my unit so I can’t speak to the service after getting my unit or cancelling the unit but if it’s as easy as it was signing up and leasing the unit, I would highly recommend Extra Space! Updating review 11/23/2020 - I have cancelled my membership and moved out. The cancellation process was very simple and easy to do. I cancelled online and called to confirm which it went through online. I then received a call and a text confirming the unit was moved out/cancelled. My only hiccup was having moved out a month ago but since my lock was on the door I couldn’t cancel and had to pay for another month because I couldn’t get to the unit to take the lock off for several weeks. I would have approved them to cut the lock off but that didn’t happen. The day I went to cancel my unit I received a notice that my monthly unit rental was increasing $6 per month. Not a big deal and that’s assuming it’s because it was a month to month rental and they can reevaluate their rental pricing. Overall, it was easy to rent, easy to move out and cancel. Except the whole lock thing and price increase of nearly 10% after only 4 months of renting the unit. It’s difficult times for everyone so it’s understandable but more importantly they are in the business to make money. What business isn’t? It’s stated in the agreement you sign that this can happen. Plus, if I wasn’t in such a rush I could have been more diligent in finding out of leaving the lock on was okay. Again, overall, it was a good experience, the unit was nice and clean, the gate has codes going in and out to track who’s coming and going and security cameras around the property! I would recommend renting a unit there! 5 stars out of 5

Under new management. Have to sign lease, buy their insurance, and only have limited access hours. Also they took out the payment kiosk. Very hard to feel good about leaving my belongings there. Looking to move them.

I only stored here for a couple of months between moves, but had a great experience. The unit was clean everything was really nice and easy. The customer service was SUPER helpful and willing anytime I called. Overall, no complaints!

The service is great and the temperature controlled storage space really makes a difference. Sorting through your stuff is much more pleasant if you aren't cold.