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Zales

400 Ernest W Barrett Pkwy NW Ste 23, Kennesaw, GA 30144, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 7:00 PM
  • Tuesday 11:00 AM – 7:00 PM
  • Wednesday 11:00 AM – 7:00 PM
  • Thursday 11:00 AM – 7:00 PM
  • Friday 11:00 AM – 7:00 PM
  • Saturday 11:00 AM – 7:00 PM
  • Sunday 12:00 – 6:00 PM
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Zales
Zales
Zales
Zales
Zales
Reviews
Megan Atcheson (03/18/2021)
I ordered a ring from this zales location. I was told by two different sales associates it would take 3-4 weeks to get the order back. Then at 4 weeks I call to check and am being told it will be 8 weeks. The associates knew I wanted it within a certain time frame and lied to get me to buy the ring by telling me a shorter time. Do yourself a favor and do not shop here. There are much more reputable places to buy jewelry.
Heidi Veronica (02/06/2021)
The Zales at Town Center Mall is A++!!! Definitely ask for Dana! Dana is so nice, patient, answered all of my questions and has been lovely to work with. ud83dude0a Excellent top-notch customer service!
ladydread922 (03/01/2021)
I received excellent customer service when my ring was purchased but horrible customer service the minute I wustioned why the hallmark on my ring was missing. For a $3000 ring, yes I want to see that 14k sign on my ring. The manager there was awesome but the store associate was very rude. The jeweler that was supposed to put the hallmark back on did NOT put the 4k sign, no one can even read what was out on there and I believe it was done purposely just becauae they were asked to put it on. I would never again purchase anything from zales if this is how they treat their customers.
Alice Todd (02/19/2021)
Its been the worst experience i have ever had. I've been in the store for 2 hours to order a ring. The purchase has been ran twice and then cancelled, then sent to the wrong store then cancelled again. The customer service agent was not trained properly with little assistance. I have done business with Sales for years but never have I had such a difficult time with a purchase. This store at Towne Center Mall in Kennesaw Ga. Needs some help from corporate.
Kassidy Fulmer (12/02/2020)
Deena the rep I have dealt with it super sweet. Understanding of how irritating is it to now have to replace the THIRD diamond that has falling out. I’ve been engaged for 4 months, only had this ring for 3 of those months and had to replace 3 diamonds in TWO MONTHS I picked it up from the store after the first repair and had to take it back less than a week later. Came in to get it shipped back out, dealt with Deena again, and again, super sweet and understanding. After receiving the ring back, LESS THAN TWO WEEKS later a different diamond has fallen out. I don’t do anything that’s harsh on my hands to make this happen. I was promised a new ring if this happened one more time. Let see how true it isss.
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