Map
Detailed Information
- Place Types Spa
- Address 2902 W Cary St, Richmond, VA 23221, USA
- Coordinate 37.5522235,-77.4777493
- Website http://www.perceptionorganicspa.com/
- Rating 4.1
- Compound Code HG2C+VW Richmond, Virginia, Uni
Openning hours
- Monday 1:00 – 7:00 PM
- Tuesday Closed
- Wednesday 10:00 AM – 8:00 PM
- Thursday 10:00 AM – 8:00 PM
- Friday 10:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
Photos
Reviews
Went for couple massages and we loved the atmosphere walking through the door. I had therapist Tom and oh my goodness was he amazing. My boyfriend has had back issues since a previous car accident and he couldn’t stop talking about how he felt so much relief after his massage with Jacquelin. We both are in agreement that we will be returning.nThanks Jacqueline and Tom! We feel like new people!
The therapists were wonderful! Nothing to complain about their!nHowever, I booked over the phone with an apparently newer receptionist. I asked for couples massages and for my wife to have the para-hydrating facial. We were first time customers- we got there and everything went smooth. Received our treatments and went to pay. The amount seemed odd, but I just assumed they included a tip. When handed the receipt, the lady had charged me for a $175 facial for my wife instead of the $115 I requested. She first said “Oh I’m sorry their are multiple kinds of hydrating facials and I must have hit the wrong one”....and then called her manager over. I felt like they would have resolved the issue but then she told me all she could do was give me 10% off because “I still received the treatment”. I kindly tried to tell her that we were taken upstairs, our treatments weren’t verified, and that lady just started doing the facial.....and no matter what treatment she received I wouldn’t have known the difference to even tell her she’s doing the wrong one. Then the receptionist, who owned her mistake at first, chimed back in and told me “I was the one that scheduled you and you just said hydrating”. I said “ma’am, I read the treatment right off the website to you so I know that’s a lie....and you also put me in your system as Brett instead of Brad so someone might have a hearing issue.” So the manager told me that 10% is all she could do because she still had to pay for the chemicals....rather than owning her mistake. So I left and told her that she could then tip her therapists and explain that to them since they wanted to steal my money over there error- that’s just bad business ethics. Yes, it wasn’t the therapist fault and I know that, but nor was it mine and I had to pay the consequence- but I’m hoping this message finds them so they know what went on!nI have since reached out to the only email contact on their page and have yet to receive a response.
This place is my favorite nail salon. Everyone is very polite and professional. They are taking very good precautions for Covid as well. Everyone has to fill out a screening survey, get their temperature checked, and wash your hands upon arrival. I love how the atmosphere is so relaxing, which is why I go to get my nails done. It’s my “self care” time, so I appreciate that I can close my eyes and just enjoy being well taken care of. This place is the best of the best!
My friend and I were in need of a spoiling and boy did we get pampered! The ladies were extremely clean and took our temperature at the door. We got the best pedicures of our lives (we are real connoisseurs!) in an intimate and relaxing atmosphere. We will never go anywhere else
First massage I’ve ever received and was not disappointed. I have had back problems for YEARS due to Active Duty Military service and for the first time, I can take a deep breath without any sharp pains in my back. Highly professional, and highly skilled. Definitely recommend!
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