O.V. Medical and Dental Center

The service was fast and efficient today. I didn’t wait long at all for Covid check, check in, triage or a room. Had to wait a little for the doctor but he was giving the patient the attention they deserved and he gave me the same when it was my turn. I did not feel rushed and the doctor answered all my questions completely.nThe safety protocols in place for Covid are very well done. The survey takes place whilst waiting in your car. The temp check at the door is quick and then you check in at a kiosk that is monitored by an employee and sanitized. The seats are spaced adequately apart and wiped down regularly.nThere is plexiglass at check in and all employees are masked and utilizing PPE. I don’t care about these things too much but for those who do, it’s there for you.nThis location is quite a drive for me but I think I’ll keep coming here. They are polite, respectful, thorough, speedy and efficient.

I love to see the staff work as an efficient BEAUTIFUL team!

They scheduled me to come in and I get all the way there check in early and then they tell me they have to reschedule cuz the doctor left, what kind of unprofessional place is this not only did they tell me after I already arrived but then when i went to reschedule they hung up on me !

#1: They illegally turned me away because of a service dog. ADA (Americans with Disabilities Act) standards state that service animals are federally protected and cannot be turned away at any public business, so long as they are performing tasks to aid the handler and are trained.nI was unable to remain with my family member who also helps me with my disabilities.nIf this was a health concern, they could've just moved me to another room instead of demanding I leave or come back without the dog.nn#2: Its waiting room (currently) is extremely cramped with little room to move. This made it quite uncomfortable to have to wait in.

I’ve been going to this medical center for a few months now. Usually I go and it’s an in and out process, except sometimes I would have to wait a while for my nurse practitioner to come in. I recently got pregnant and I again returned to the medical center. Everything was fine until it came to scheduling my prenatal appointment and ultrasound. The ladies at the front desk did not know what they were doing with scheduling, I was waiting at least 30 minutes trying to get scheduled. In the end, they still didn’t know what they were doing and just threw me on someone’s list and gave me a number to schedule my own ultrasound. Fast forward a few weeks and I get to my first ultrasound. As I’m walking in, they call to tell me that they would have to reschedule my appointment because their machines weren’t working correctly. Once I finished my ultrasound I called back and asked for clarification because I was already at the other place they sent me for my ultrasound. They hadn’t even scheduled my prenatal visit with an OB, it was a doctor who did not do know anything about it. So I had to reschedule with the actual OB this time. Again, a few weeks later, I was five minutes late because I have to use the restroom (of course, I’m pregnant and there’s always traffic) and they tell me they have to reschedule my appointment because I only had a 30 minute time slot on their schedule . I know this review is pretty lengthy but this has turned to be one of the worst medical centers I have ever been to and I will never go back there again.