Phenix Salon Suites Of Hampton

I came to this salon on 12/04/2020 . To get my hair done by Nikki VAbraidesigner Williams for my trip to Jacksonville on 12/05/2020. I wanted bohemian box braids I posted to a group on face book she responded and said she provided the hair . When I got there she was running behind to go purchase the hair which should have been taken care of before the client arrives ! I was in the chair for 6+ hours . When I got up from the chair I did like the hair . I noticed the next day how stiff the hair was , the curls matted , and what ever hair she purchased made my scalp itch and hurt . I contacted Nikki that Monday in regards to my hair it had only been about 4 days and I let her know what was going on with the hair . I let her know in full detail she apologized about that hair and stated she never had that happen to a client and offered to fix it . I let her know I’ve never experienced this with any stylist and that it was okay . At FIRST I suggested to cut the curls and make the braids longer . They should have been waist length anyway but did not even come past my shoulders . But I changed my mind because what ever hair SHE purchased was adversely affecting my scalp , so in lieu I requested a refund , a partial refund I respect and appreciated the fact that she did the labor . I paid 155 I thought 77.50 was just . She offered 50 dollars . And wanted me to send pictures of my scalp when the hair was out . I explained to Nikki that I understood her logic but I feel I deserve half because i paid you 155 for a style that she said should last 4 weeks but only lasted 6 days . I had to drive back home from Jacksonville so to get off the road after being there for 8+ hours and have to take the hair out AND still have to spend more money to get something else done to it was not fair to me ! We went back and fourth with me about it . She advised I’ll receive a refund in 24 hours because she is on bed rest ... I’m not sure what that had to do with anything when she was sending it by cash app I mean you can do that laying down .I contacted her 24 hours later , she said she would send it after she got out of class ... she never responded to the paragraph I wrote her and didn’t have enough decency to let me know she sent the money . She started out being nice and professional and ended up being rude . I do NOT recommend Nikki VAbraidesigner Williams! From This salon . The hair quality she uses is poor and all she gave me was 55 dollars . I would have let it go if I just got half and she was more understanding but she blamed me for my hair looking the way it did ! She said I did something to it and her cousin JHEMICA accused me of getting it wet and putting stuff in it ! When that was not the case ! Why would I ruin 155 style just to settle for a partial refund and now I’m back looking crazy ! I’m not pleased with this ! I have NEVER EVER went through anything like this before and I do not recommend! I do have pictures. In the one collage the right side is what I ASKED for . The bottom left is day 1 top left a few days later .

No call back left 3 vm very interested in starting a business with them...if they ever pick or return my calls

Bria (the switch up) is very good at what she does and is professional all the while, @_theswitchup

Jay the Barber was GREAT enjoyed the whole experience. He brought my son back to life with the haircut that he gave him today. We will be returning customers. Thank you again. ud83eudd43ud83cudf1e

The people there are great and actually puts the effort into doing your hair , Great vibe , nice and clean ud83dudc4fud83cudffd I love it