Pioneer Floor Coverings and Design Center

So far they have been great at communicating everything with delays. Very friendly people.

Let me start by saying, my initial interaction and experience with Pioneer flooring was excellent. However, after I placed my order it all went downhill. Brian is the one who helped me place my order. At that point in time Brian had told me my $1800 order would arrive in about a week. I was on a strict deadline to try and get my home finished before I had knee surgery. I used 3 days of vacation to get it finished…but ended up sitting at home since the product never arrived. Full story below.nnA week went by and I hadn’t heard so I called (it’s hard to get through to anyone there). And followed up. I was told by Brian it hadn’t shown up, but should for sure be here tomorrow. Tomorrow came and went, no call and no product. I showed up to the show room on the following Monday. Still no product, they said they would call and find out what was going on. They said it should have been on the truck and would arrive by the end of the week. The week came and went, still no product and no follow up. So, I went back to the store… this time extremely unhappy. This time they promised it would be here by Wednesday, that came and went, no product and no phone call.nI went to the showroom, again extremely angry that I had been jerked around. Brian called the manufacture. They had said the product just barely arrived last night and they contacted the shipping company to pick it up, and they did. (The big question here is why did it take 3 weeks for the manufacturer to get the product and I was never informed of this?) So Brian called the shipping company, they said their truck was too full so they took it off the truck and it was sitting on the dock to go out tomorrow.nnTo get to the bottom of this, I got the numbers from Brian and called the shipping company and manufacturer myself. The shipping company stated they got the call last night, picked up the order and it was supposed to go out but had too much on their truck, so they took it off. They guaranteed deliver by end of day tomorrow (Friday). I called the manufacturer, Tile Traditions, and spoke to the woman. She said as soon as it arrived, they called the shipping company. I asked why it took 3 weeks to arrive and she said it was on backorder and she informed Pioneer flooring at the time of the order and each time they followed up. But… this information never got to me. The end customer.nI shared my frustration with Brian and another woman at the store and said, “You better make this right. It’s ridiculous I’ve had to wait 3.5 weeks for something that I was told would arrive within 1 week.” She promised that Preston, the Manager of that branch would call me and make it right for their screw up but he was out due to a family matter and would be back the next week. We are now 4 weeks post-delivery; I haven’t heard from any of them or had a follow up. On top of that, one of my pieces of molding was not delivered… they said it was in Cedar City and they would have it the next day. Again, no call, no molding, no follow up. I will not give my business to Pioneer ever again. Poor customer service and follow through.

This is the best showroom in all of st George! Everyone at the store is friendly and super helpful! I recommend them to my closest friends and family so I would recommend them to anyone who needs their services!

This is the second time I have used Pioneer Floor coverings to install new floors. From the beginning when picking out the flooring, through the appointment set up and through demolition of old floors and installation of the new, they have been outstanding. Everyone is professional, helpful and even in the most difficult of situations (as was the case with floor removal in my kitchen and dining room), they were never anything but pros at what they did. I would never hesitate to recommend them to anyone.nGreat Job, everyone!!! My floors look GREAT!!!

They have an amazing showroom with so many options to choose from. Caytee Wankier and the rest of the staff know their stuff and take really good care of their clients from start to finish.